Here's $10 towards your first class. Join for free
Discover Classes. Earn Rewards.

Fundamentals of Customer Service

New Horizons Computer Learning

Price:
$295
Start Date:

This class isn't on the schedule at the moment, but save it to your Wish List to find out when it comes back!

Location:
Midtown, Manhattan
462 Seventh Ave 6th Flr
Btwn W 36th & W 37th Streets
New York, New York 10018
(Map)
Share:
Save to WishList

5 people saved this class

Class Level: Beginner
Age Requirements: 18 and older
Average Class Size: 6

What you'll learn in this customer service training:

This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.

Outline

Lesson 1: Understanding Customer Service
  •  Describe Customer Service 
  •  Identify Customer Expectations 
  •  Commit Yourself to Providing Excellent Customer Service
Lesson 2: Focusing on the Customer
  •  Create a Positive First Impression 
  •  Identify and Help Meet the Customer’s Needs 
  •  Create a Positive Last Impression
Lesson 3: Handling Complaints
  •  Make it Easy for Customers to Complain 
  •  Resolve the Problem 
  •  Cope with Upset and Difficult Customers
Lesson 4: Delivering Excellent Customer Service on the Telephone
  •  Answer the Telephone 
  •  Project a Positive Image Using Your Voice 
  •  Transfer Calls 
  •  Take Meaningful Messages
Lesson 5: Coping With Stress
  •  Describe Stress 
  •  Take Preventive Measures 
  •  Overcome Stress
Please notify New Horizons six (6) or more business days in advance of your scheduled class if you need to cancel your reservation for applications classes, and eleven (11) days or more business days for technical classes.  

Cancellations may be made by calling or e-mailing your Account Executive. You will receive a 100% refund if you cancel according to the terms above for applications and technical classes.  

If you are a club member, you may be assessed a late fee of $50.00 for an applications class, and $200 for a technical class if you cancel late or do not show up for class.  

If you are a coupon holder, you will be assessed one coupon for each class that you do not show up for.

Start Dates (0)

This class isn't on the schedule at the moment, but save it to your Wish List to find out when it comes back!

Map

Google Map
New Horizons Computer Learning


All classes at this location

Benefits of Booking Through CourseHorse

Booking is safe. When you book with us your details are protected by a secure connection.
Lowest price guaranteed. Classes on CourseHorse are never marked up.
This class will earn you 2950 points. Points give you money off your next class!
Questions about this class?
Get help now from a knowledge expert!

Reviews of Classes at New Horizons Computer Learning

(8 Reviews)

School: New Horizons Computer Learning

As part of the largest independent IT Training Provider, New Horizons Computer Learning Center delivers more courses than any other IT training company.

Innovative and Flexible Learning Methods

New Horizons New York City understands that not everyone is the same, and we have developed a variety of innovative...

Read more about New Horizons Computer Learning

CourseHorse Approved

This school has been carefully vetted by CourseHorse and is a verified NYC educator.

Want to take this class?

Save to Wish List
Taking this class for work? Get exclusive perks & discounts for free. Learn More
Loading...