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Fundamentals of Customer Service

New Horizons Computer Learning »
Price:
$295
Start date:
This class isn't on the schedule at the moment, but save it to your Wish List to find out when it comes back!
Location: Midtown, Manhattan
462 Seventh Ave 6th Flr
Btwn W 36th & W 37th Streets
New York, New York 10018 (Map)
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Class Information

  • Class Level: Beginner
  • Age Requirements: 18 and older
  • Average Class Size: 6

What you'll learn in this customer service training:

This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.

Outline

Lesson 1: Understanding Customer Service

  •  Describe Customer Service 
  •  Identify Customer Expectations 
  •  Commit Yourself to Providing Excellent Customer Service
Lesson 2: Focusing on the Customer
  •  Create a Positive First Impression 
  •  Identify and Help Meet the Customer’s Needs 
  •  Create a Positive Last Impression
Lesson 3: Handling Complaints
  •  Make it Easy for Customers to Complain 
  •  Resolve the Problem 
  •  Cope with Upset and Difficult Customers
Lesson 4: Delivering Excellent Customer Service on the Telephone
  •  Answer the Telephone 
  •  Project a Positive Image Using Your Voice 
  •  Transfer Calls 
  •  Take Meaningful Messages
Lesson 5: Coping With Stress
  •  Describe Stress 
  •  Take Preventive Measures 
  •  Overcome Stress

Refund & Cancellation Policy

Please notify New Horizons six (6) or more business days in advance of your scheduled class if you need to cancel your reservation for applications classes, and eleven (11) days or more business days for technical classes.  

Cancellations may be made by calling or e-mailing your Account Executive. You will receive a 100% refund if you cancel according to the terms above for applications and technical classes.  

If you are a club member, you may be assessed a late fee of $50.00 for an applications class, and $200 for a technical class if you cancel late or do not show up for class.  

If you are a coupon holder, you will be assessed one coupon for each class that you do not show up for.

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New Horizons Computer Learning
Midtown, Manhattan
462 Seventh Ave 6th Flr
Btwn W 36th & W 37th Streets
New York, New York 10018

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School: New Horizons Computer Learning

As part of the largest independent IT Training Provider, New Horizons Computer Learning Center delivers more courses than any other IT training company.

Innovative and Flexible Learning Methods

New Horizons New York City understands that not everyone is the same, and we have developed a variety of innovative...

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