Managing Customer Expectations
- All levels
- 18 and older
- $349
- Earn 3,490 reward points
- Price Lock Guarantee
- Virtual Classroom, New York, NY
- 3 hours
Apr 28th
2–5pm EDT
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Class Description
Description
What you'll learn in this customer service training:
Building a loyal customer base is essential for the success of any business, large or small. Customers continue to do business with organizations that deliver on their promises, every time. This interactive, live online course will help you build trust and long-term relationships by managing customer expectations in a consistent way.
What You’ll Learn
Determine the customer’s initial expectations, and learn sure-fire approaches to exceeding them again and again! Work with customers to set realistic expectations, and follow a consistent process to manage them in the future. Explore your influence as you build and deepen relationships with your customers.
Why you want to learn it
This engaging, collaborative course is the perfect way to boost your customer service practices. You’ll make connections with new customers and improve relationships with old ones as you learn to communicate clearly about your business promise. Your organization will earn the trust and respect of everyone you encounter as you consistently come through for your customers.
How it will help you
In customer service, consistency is key. As you build your reputation as a company that always delivers, you’ll become an organization that makes customers want to come back! After this course, you’ll enjoy success with a loyal customer base that takes you straight to the top.
Refund Policy
Any 2 hour workshop/class has a NO Refund policy.
All other class offerings have a refund policy requiring cancellation 8 business days prior to the date of the class/program for a full refund less 5% cancellation fee.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
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Dale Carnegie Training of Northern NJ
Founded in 1912, Dale Carnegie Training has evolved from one man's belief in the power of self-improvement to a performance-based training company with offices worldwide. We focus on giving people in business the opportunity to sharpen their skills and improve their performance in order to build positive,...
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Dale Carnegie Training of Northern NJ
Online
Virtual Classroom
New York, New York Online
Virtual Classroom
New York, New York
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