Keys to Customer Service
- All levels
- 18 and older
- $145
- Earn 1,450 reward points
- Price Lock Guarantee
- 190 hours over 8 sessions
Apr 28th
2–5pm EDT
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- $145
- 190 hours over 8 sessions
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Class Description
Description
What you'll learn in this customer service training:
Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. Agenda Unit 1 Understand Service Matters Longevity and Loyalty Cost of a Lost Customer Engage Your Customer Unit 2 Listen to Your Customer Active Listening Avoid Improper Listening The Power of Feedback Unit 3 Web Sites and Electronic Communication Web-Based Customer Service Disadvantages of Web-Based Customer Service Evaluate Your Web-Based Customer Service Unit 4 Customer Turnoffs Exceed customer expectations Recognize and categorize customer turnoffs Deal with customer expectations and turnoffs.
Email confirmations will be sent upon registration and again a few days prior to the start of the course with room location.
Email confirmations will be sent upon registration and again a few days prior to the start of the course with room location.
Refund Policy
- If the student must cancel his/her registration, a refund less 5% cancellation fee will be issued if CourseHorse is notified of cancellation at least 4 business days prior to the start of class.
- Any cancellations less than 4 business days prior to class start will forfeit a refund.
All courses and workshops are subject to cancellation by the school if the minimum enrollment is not attained. In the event of cancellation by the school, students will be notified and refunds will be issued in full in the same form of payment made by the student at registration.
Reviews of Classes at Wagner College Lifelong Learning (5)
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Wagner College Lifelong Learning
Wagner College is a competitive, four-year private college founded in 1883. It has developed a curriculum that unites deep learning and practical application. The Wagner Plan incorporates our longstanding commitment to the liberal arts, experiential learning and interdisciplinary education with our...
Read more about Wagner College Lifelong Learning
This school has been carefully vetted by CourseHorse and is a verified NYC educator.
Wagner College Lifelong Learning
~TBD~ Grymes Hill, Staten Island
1 Campus Rd
At Cedar Terrace
Staten Island, New York 10301
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