Learn how to efficiently manage and optimize customer interactions in a Unified Contact Center environment with comprehensive training classes in NYC. Develop practical skills in handling phone calls, emails, and live chats, while also gaining a deep understanding of contact center technologies and best practices.
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Cisco Course v6.0 In this course, you'll gain an understanding of Cisco's Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and install the product. Our instructors place major emphasis on...
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