Advanced Interpersonal Communication
- Beginner
- 18 and older
- $275
- Earn 2,750 reward points
- Price Lock Guarantee
- 462 Seventh Ave, New York, NY
Apr 29th
9am–4:30pm EDT
Meets 2 Times
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Advanced Interpersonal Communication is unfortunately unavailable
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Class Description
Description
What you'll learn in this communication skills training:
In this course, students will learn how to develop effective communications skills that build positive interactions with others.
Students will learn the following lessons throughout the session:
Lesson 1: Communication styles and methods
Students will learn the following lessons throughout the session:
Lesson 1: Communication styles and methods
- Communication styles
- Identifying primary communication styles
- Identifying secondary communication styles
- Verbal and nonverbal communication
- Using verbal communication
- Using nonverbal methods
Lesson 2: First impression and building rapport
- The importance of first impressions
- Identifying elements of a first impression
- Communicating to build rapport
- Building rapport
- Establishing credibility
- Building positive relationships
- Asking questions
Lesson 3: Building relationships through feedback
- The importance of providing feedback
- Using paraphrasing
- Providing feedback
- Providing positive feedback
- Providing constructive feedback
Lesson 4: Supervisors
- Understanding supervisor styles
- Handling ineffective supervisors
- Promoting an idea
- Handling human resource issues
- Negotiating a raise
- Handling resignation
Lesson 5: Colleagues and subordinates
- Communicating with colleagues
- Responding to a colleague’s idea
- Communicating with subordinates
- Refusing a subordinate’s request
- Handling dismissal
Lesson 6: Customers and vendors
- Communicating with customers
- Responding to complaints
- Communicating with vendors
- Rejecting a vendor’s proposal
- Complaining to a vendor
Lesson 7: Organizational culture
- Understanding organizational cultures
- Adjusting to the culture
- Discussing elements of organizational culture
- Identifying organizational culture
- Cultural networks
- Using cultural networks
- Discussing roles in cultural networks
- Managing physical culture
- Arranging meeting space
- Managing emotional culture
- Using positive language
- Encouraging initiative
Refund Policy
Please notify us at [email protected]
- 7 or more business days in advance of your scheduled class if you need to cancel your reservation for applications classes.
- 12 or more business days for technical classes.
In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.
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New Horizons Computer Learning
As part of the largest independent IT Training Provider, New Horizons Computer Learning Center delivers more courses than any other IT training company.
Innovative and Flexible Learning Methods
New Horizons New York City understands that not everyone is the same, and we have developed a variety of innovative...
Read more about New Horizons Computer Learning
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New Horizons Computer Learning
Midtown, Manhattan
462 Seventh Ave 6th Flr
Btwn W 36th & W 37th Streets
New York, New York 10018 Midtown, Manhattan
462 Seventh Ave 6th Flr
Btwn W 36th & W 37th Streets
New York, New York 10018
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