Discover Classes. Earn Rewards.

ITIL® Capability - Service Offerings and Agreements

at Mountainview ITSM - Financial District

Course Details
Price:
$2,199 10 seats left
Start Date:

Mon, Dec 16, 8:30am - Dec 20, 5:00pm (5 sessions)

Next start dates (10)

Location:
Financial District, Manhattan
144 Washington St
Btwn Liberty & Albany Streets
New York, New York 10006
(Map)
Share:
Important:
Classes are only held if at least 5 students show up.
Purchase Options
Description
Class Level: Intermediate
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this itil training:

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. 

Course Syllabus:
  • Learning Unit SOA01: Introduction to service offerings and agreements (SOA) 
  • Learning Unit SOA02: Service portfolio management 
  • Learning Unit SOA03: Service catalogue management 
  • Learning Unit SOA04: Service level management 
  • Learning Unit SOA05: Demand management
  • Learning Unit SOA06: Supplier management 
  • Learning Unit SOA07: Financial Management for IT services 
  • Learning Unit SOA08: Business relationship management 
  • Learning Unit SOA09: SOA roles and responsibilities
  • Learning Unit SOA10: Technology and implementation considerations
Prerequisite Entry Criteria:
Candidates wishing to be trained and examined for this qualification must already hold the ITILFoundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission 

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required: 
  • Earlier ITIL (V2) Foundation plus Foundation Bridge 
  • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
It is recommended that candidates: 
  • Can demonstrate familiarity with IT terminology and understand that the context of service offerings and agreements management within their own business environment is strongly recommended 
  • Have experience of working in the service management capacity within a service provider environment, with responsibility for at least one of the following management processes and activities: 
  1. Service portfolio management 
  2. Service catalogue management 
  3. Service level management 
  4. Demand management 
  5. Supplier management 
  6. Financial management for IT services 
  7. Business relationship management 
Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Strategy and ITIL Service Design publications.

Still have questions? Ask the community.

Refund Policy
  • If purchased less than a year ago: A 100% refund on the exam portion less an administration fee.
  • If purchased more than a year ago: Not refundable but a credit of the value of the service can be used towards other Mountainview Training or Services. 
  • Courses are transferable if CourseHorse is notified otherwise an administration fee will be applied.

Map

Google Map

Mountainview ITSM

All classes at this location

Start Dates (11)
Start Date Time Teacher # Sessions Price
8:30am - 5:00pm TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Dec 17 8:30am - 5:00pm TBD
Wed, Dec 18 8:30am - 5:00pm TBD
Thu, Dec 19 8:30am - 5:00pm TBD
Fri, Dec 20 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Dec 24 8:30am - 5:00pm TBD
Wed, Dec 25 8:30am - 5:00pm TBD
Thu, Dec 26 8:30am - 5:00pm TBD
Fri, Dec 27 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Dec 31 8:30am - 5:00pm TBD
Wed, Jan 01 8:30am - 5:00pm TBD
Thu, Jan 02 8:30am - 5:00pm TBD
Fri, Jan 03 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Jan 07 8:30am - 5:00pm TBD
Wed, Jan 08 8:30am - 5:00pm TBD
Thu, Jan 09 8:30am - 5:00pm TBD
Fri, Jan 10 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Jan 14 8:30am - 5:00pm TBD
Wed, Jan 15 8:30am - 5:00pm TBD
Thu, Jan 16 8:30am - 5:00pm TBD
Fri, Jan 17 8:30am - 5:00pm TBD
Start Date Time Teacher # Sessions Price
8:30am - 5:00pm TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Jan 21 8:30am - 5:00pm TBD
Wed, Jan 22 8:30am - 5:00pm TBD
Thu, Jan 23 8:30am - 5:00pm TBD
Fri, Jan 24 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Jan 28 8:30am - 5:00pm TBD
Wed, Jan 29 8:30am - 5:00pm TBD
Thu, Jan 30 8:30am - 5:00pm TBD
Fri, Jan 31 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Feb 04 8:30am - 5:00pm TBD
Wed, Feb 05 8:30am - 5:00pm TBD
Thu, Feb 06 8:30am - 5:00pm TBD
Fri, Feb 07 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Feb 11 8:30am - 5:00pm TBD
Wed, Feb 12 8:30am - 5:00pm TBD
Thu, Feb 13 8:30am - 5:00pm TBD
Fri, Feb 14 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Feb 18 8:30am - 5:00pm TBD
Wed, Feb 19 8:30am - 5:00pm TBD
Thu, Feb 20 8:30am - 5:00pm TBD
Fri, Feb 21 8:30am - 5:00pm TBD
Start Date Time Teacher # Sessions Price
8:30am - 5:00pm TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Feb 25 8:30am - 5:00pm TBD
Wed, Feb 26 8:30am - 5:00pm TBD
Thu, Feb 27 8:30am - 5:00pm TBD
Fri, Feb 28 8:30am - 5:00pm TBD

Benefits of Booking Through CourseHorse

Booking is safe. When you book with us your details are protected by a secure connection.
Lowest price guaranteed. Classes on CourseHorse are never marked up.
This class will earn you 21990 points. Points give you money off your next class!
Questions about this class?
Get help now from a knowledge expert!
Questions & Answers (0)

Get quick answers from CourseHorse and past students.

Similar Classes

School: Mountainview ITSM

Mountainview ITSM

Mountainview ITSM specializes in Information Technology Service Management. We have been delivering services since 1992. We are a World-wide Accredited Training Organization and Accredited Courseware Provider for:

  • ITIL
  • ISO 20000 
  • ISO 27000
  • PRINCE2
  • MoR
  • and more
Mountainview’s success is directly attributable...

Read more about Mountainview ITSM

CourseHorse Approved

This school has been carefully vetted by CourseHorse and is a verified NYC educator.

Ready to take this class?
BOOK NOW
Booking this class for a group? Find great private group events here
Loading...