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ITIL® 4 Foundation Training & Certification

at GreyCampus - Online

(1)
Course Details
Price:
$750 30 seats left
Start Date:

Sat, Dec 12, 10:00am - Dec 13, 6:00pm Eastern Time (2 sessions)

Next start dates (1)

Important:
Early Bird Price until Dec 5, $1,000 thereafter.
Purchase Options
Description
Class Level: Beginner
Age Requirements: 16 and older
Average Class Size: 12

Flexible Reschedule Policy: This provider has flexible, free rescheduling for any-in person workshop. Please see the cancellation policy for more details

What you'll learn in this itil training:

GreyCampus offers a power-packed ITIL 4 Foundation course for professionals in the IT industry. Backed by PEOPLECERT  accreditation on behalf of AXELOS the ITIL 4 Foundation course aims to expose IT professionals to the fundamental concepts of Modern IT-enabled services.

Our principal objective is to equip you with the grand understanding of modern IT-enabled services. We will adequately prepare you for the ITIL 4 Foundation certification examination and ensure that you pass the exam with just one attempt.

The training package includes 5 easily digestible modules with audio-video lectures,  practice tests, interactive elements and 3 simulated examinations to assess your level of understanding and preparation before you face the certification examination.

Course Outline

Skills

Fully grasp the fundamentals and seven principles of ITIL, 4 dimensions of Service Management and Service Value Chain.

Alignment

Our course outline and curriculum is from the current AXELOS requirements for the ITIL 4 Foundation certification examination syllabus.

Outcome

Successfully pass the ITIL 4 Foundation certification in just one sitting.

What you get

  • 2-day immersive training
  • 1-year access to the audio-video lectures, practice questions, 2 simulated exams, and more
  • 25 PMI PDUs
  • PeopleCert ITIL 4 Exam Voucher (validity 6 months)
  • 30-day access to an instructor (via email) for doubt clearing and issue resolution
  • 6-month access to retake the PeopleCert ITIL 4 Exam when the initial exam linked to it has a “fail” result.

Course Curriculum

ITIL Introduction

  • Learning Goals
  • IT service management
  • About ITIL 4
  • The structure and benefits of ITIL 4

Key concepts of service management

  • Learning Objectives
  • Introduction
  • Value Co-creation & Organization
  • Service Relationships & Value
  • Module Summary

The four dimensions of service management

  • Introduction
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors
  • Module Summary

The ITIL service value system (SVS)

  • Introduction
  • SVS Overview
  • Opportunity, demand and value
  • The ITIL guiding principles
  • Governance
  • Service value chain(SVC)
  • Continual improvement
  • Module Summary

ITIL management practices

  • Introduction
  • General management practices
  • Service Management practices
  • Technical management practices
  • Module Summary


Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Still have questions? Ask the community.

Refund Policy

Note: This provider has a temporary cancellation policy for COVID-19 related cancellations which is as follows: 

Cancellations made 3 or more days in advance will receive a full credit for a rescheduled date with this provider   

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Original cancellation policy (non-COVID-19):

GreyCampus reserves the right to reschedule/cancel an event, or change the location of an event.

  1. In case GreyCampus cancels an event, 100% refund will be paid to the delegate. Alternatively, the delegate can also choose a different session at no additional cost.
  2. If a delegate cancels a session, no refund will be made.
  3. If a delegate wishes to reschedule his/her session, a rescheduling fee of $250 will be charged.
  4. If any participant is not satisfied with the session, he/she needs to inform us within 24 hours of the first session. We will refund the entire amount. Participants should communicate the same to us via email to [email protected]
  5. Online Self-Learning courses have a 3 day refund policy. If you are not satisfied with the course and report this over an email to [email protected] within 3 days from the date of purchase we will refund the entire amount. This guarantee is considered void in any of the following cases. If the candidate has: Completed more than 30% of the course, Downloaded any of the offline materials, Attempted one or more mock exams, Used exam vouchers.
  6. Registrations for our exam service, note that all exams will be booked within 1 year from the date of registration. Registrants will need to provide necessary information on time to enable us to book exams.
  7. No refunds will be made on examination services’ registration fees.
  8. Exam services will take up to 20 working days for processing examination applications.
  9. Soft copies will be provided for certificates received from third party and accreditation bodies. If a delegate requires a print copy, an additional amount towards shipping, handling and related charges will be charged on actuals.
Start Dates (2)
Start Date Time Teacher # Sessions Price
10:00am - 6:00pm Eastern Time TBD 2 $750
This course consists of multiple sessions, view schedule for sessions.
Sun, Dec 13 10:00am - 6:00pm Eastern Time TBD
10:00am - 6:00pm Eastern Time TBD 2 $750
This course consists of multiple sessions, view schedule for sessions.
Wed, Dec 16 10:00am - 6:00pm Eastern Time TBD

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Questions & Answers (1)

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Question from kelly s.
Does this course also include the cost of the exam or do I have to pay for that separate?
Answer from Brenda L. CourseHorse StaffCourseHorse Staff
Hi Kelly! The price does not include the exam. You have to pay an additional $250 for the exam. Hope this helps!
Answer
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School: GreyCampus

GreyCampus

GreyCampus transforms careers through skills and certification training. We are a leading provider of training for working professionals in the areas of Project Management, Big Data, Data Science, Service Management and Quality Management. We offer live-online (instructor-led online), classroom (instructor-led...

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