Fire and Life Safety Director Component 2

Note: This provider has a temporary cancellation policy for COVID-19 related cancellations which is as follows:

We are waiving the penalty for cancellation or postponement requests that are not provided within the appropriate time period (3-days prior to the start of training)   

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Original cancellation policy (non-COVID-19):

Cancellation
TSCTA reserves the right to cancel or reschedule classes at any time. If a course is cancelled at the request of TSCTA, after the student has registered, TSCTA will notify CH of the change and advise that the client is eligible to be rescheduled to another event or entitled to a full refund. It is the responsibility of CH to contact the student to reschedule and/or process the refund. 

Should TSCTA cancel or reschedule a class due to weather or unforeseen circumstances beyond the control of TSCTA, the client is entitled to a full refund; however TSCTA is not responsible for travel arrangements, travel fees, or any expenses incurred by you as a result of such cancellation. 

Should the client no longer be interested in attending training, they should be directed to contact CH who will review the request in line w/ TSCTA’s cancellation policy. Assuming it is within the required 3 business days’ notice and/or the client has not previously cancelled a registration w/o providing the required notice, they should be eligible for a full refund. 

Cancellation requests received 1 to 3 business days prior to the course date will result in a credit toward attendance at a future scheduled course taking place within 12 months of the original class date. If the credit is not used within this 12 month period, the entire fee will be forfeited. 

If a client is attending a course they no longer need or qualify for, should they make such claim at the start of training, no later than the lunch break, they will be eligible for a full refund. 

Substitutions of attendee may be made at any time prior to the first day of training. Client will have to notify CH of the substitute students contact information. 

Refund 
Registrations must be submitted at least 3 business days prior to the class start date. Registrations submitted less than 3 days prior to the start of any class will not be eligible for a refund; however a credit will be issued on file. 

Refund requests for students that do not comprehend the course language will not be accepted unless 3 business days’ notice is provided.  

All refunds will be approved and processed through CH.  

No show/missed attendance  
For students who do not attend their registered course, CH may reschedule the client, free of charge, one time only. Should the student fail to attend the rescheduled date as well, a 50% deposit will be retained and the remainder of payment will be saved as a credit on file for up to 1 year.