Improving Communications offers mulitple training classes and speaking services to help individuals and organizations improve their communication skills. They have a proven track record of success, working with clients such as The Estée Lauder Companies and Madison Square Garden.
Upcoming Classes (9)
Check each class below for its location or online format.
Do communication problems waste your time and money?
Improving Communications empowers individuals and organizations to excel through impactful Business Writing, Public Speaking, Customer Service, Leadership, and UB4me Sales training classes, and can provide a dynamic speaker for your corporate events. Every course is designed to tackle communication challenges head-on, transforming inefficiency into opportunity and morale into momentum.
Why Communication Matters
Poor communication costs companies time, morale, and money—with studies estimating that defective communication accounts for 80% of corporate waste. Furthermore, the U.S. economy loses billions every year due to weak English-speaking skills (Fortune Magazine). Effective communication training not only addresses these costly challenges but also unlocks individual and organizational growth.Proven Benefits
With skilled instruction in writing, speaking, serving customers, and leading teams, businesses can experience:
Greater credibility in the eyes of clients and colleagues.
Higher productivity and more accurate work from employees.
Saved time and increased profitability through efficient processes.
Stronger morale and respect across every level of staff and leadership.
Stronger professional networks and improved client retention.
Improving Communications serves a wide variety of clients. Since 2001, Improving Communications has provided trainings to employees of companies such as The Estée Lauder Companies, Madison Square Garden, Cablevision, The State University of New York, The Government of Singapore Investment Corporation, Georgian College, and Interstate National Dealer Services. We help our clients maximize their most important resource—their people.
Reviews of Improving Communications
(4.6-star rating across
45 reviews)
Leadership and Management Development
Adame B. • December 17, 2021
Great class
zxOnline Introduction to Public Speaking
Olga U. • July 20, 2021
Leadership and Management Development
Jennifer C. • June 16, 2021
Small class size allowed for a more tailored discussion on topics of interest covered within class. Four hours was a bit tight to cram all that knowledge in, but somehow he made it work.
Online Business Grammar & Usage
Brianna T. • March 11, 2021
zxA Guide to Working Remotely (Webinar)
Ada O. • May 12, 2020
The class was very good. Excellent tips and visual aids
Email Etiquette
Cara E. • April 16, 2020
Workplace Professionalism: Harassment Learning Program
Anonymous
• March 11, 2020
Leadership and Management Development
Gary H. • March 6, 2020
Leadership and Management Development
Sean H. • March 6, 2020
This class was fantastic. The points that were covered were extremely relevant and sparked very healthy discussion. The course book is a great resource that is easy to use and our instructor, Rich Atkins, was very knowledable, personable and funny. A great class that I would recommend for veteran and beginners in leadership roles.
Behavioral Interviewing: Building a Consistent Framework and Process
Debbie W. • November 14, 2019
Marc is very knowledgeable, a great teacher and personable. The course was excellent and I learned techniques that I will apply to my current role. Highly recommend this course for anyone who wants to improve their interviewing skills.
zxOnline Improving Customer Service
Jason C. • November 5, 2019
Very insightful, great exercises. I would advise doing this over the course of two days though, as one very long class with is exhausting. Other than that, it was a very positive experience.
zxOnline Improving Customer Service
Peter M. • November 1, 2019
Good on target and topic course. Efficient
Leadership and Management Development
Matthew S. • October 20, 2019
Leadership and Management Development
Anonymous
• October 6, 2019
This was a really fun class. Small groups in varying business platforms. John Epstein was a very good moderator/educator.
Leadership and Management Development
Svetlana K. • October 4, 2019
zxOnline Improving Customer Service
Shane M. • June 25, 2019
This was a very well lead class. The instructor was very nice and easy to follow. He was also thoughtful, open and honest.
I was very thankful also that he announced all the breaks, lunch and other housekeepings before the session so that we did not have to worry about that and could focus on the content. I would recommend him for sure to anyone looking to address their customer service needs.
The content of the class was well thought out - the handouts were very relatable and used real-world examples to both illustrate and relate seemingly dense concepts in an easy to follow format!
zxOnline Improving Customer Service
Alex R. • June 19, 2019
Leadership and Management Development
Leah C. • June 10, 2019
Leadership and Management Development
Bernice C. • June 7, 2019
zxOnline Introduction to Public Speaking
Jason P. • June 5, 2019
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