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Improving Communications

Improving Communications offers mulitple training classes and speaking services to help individuals and organizations improve their communication skills. They have a proven track record of success, working with clients such as The Estée Lauder Companies and Madison Square Garden.

Upcoming Classes (9)

Check each class below for its location or online format.

Advanced Presentation Skills

315 Madison Avenue - 3rd Floor, New York, NY

Tuesday, January 5th
9am–5pm ET

$1,699

Business Grammar & Usage: English Boot Camp

315 Madison Avenue - 3rd Floor, New York, NY

Wednesday, January 6th
9am–5pm ET

$708

Effective Business Writing

315 Madison Avenue - 3rd Floor, New York, NY

Tuesday, January 12th
9am–5pm ET

$708

Improving Customer Service

315 Madison Avenue - 3rd Floor, New York, NY

Wednesday, January 13th
9am–5pm ET

$708

Introduction to Public Speaking

315 Madison Avenue - 3rd Floor, New York, NY

Tuesday, January 19th
9am–5pm ET

$944

Leadership and Management Development

315 Madison Avenue - 3rd Floor, New York, NY

Wednesday, January 20th
9am–5pm ET

$708

Resume Writing, Networking, & Interviewing

315 Madison Avenue - 3rd Floor, New York, NY

Tuesday, January 26th
9am–5pm ET

$944

Selling Skills ► Into Action

315 Madison Avenue - 3rd Floor, New York, NY

Wednesday, January 27th
9am–5pm ET

$772

Introduction to Public Speaking

315 Madison Avenue - 3rd Floor, New York, NY

Tuesday, May 18th
9am–5pm ET

$944

About Improving Communications

Do communication problems waste your time and money?

Improving Communications empowers individuals and organizations to excel through impactful Business Writing, Public Speaking, Customer Service, Leadership, and UB4me Sales training classes, and can provide a dynamic speaker for your corporate events. Every course is designed to tackle communication challenges head-on, transforming inefficiency into opportunity and morale into momentum.

Why Communication Matters

Poor communication costs companies time, morale, and money—with studies estimating that defective communication accounts for 80% of corporate waste. Furthermore, the U.S. economy loses billions every year due to weak English-speaking skills (Fortune Magazine). Effective communication training not only addresses these costly challenges but also unlocks individual and organizational growth.Proven Benefits

With skilled instruction in writing, speaking, serving customers, and leading teams, businesses can experience:

  • Greater credibility in the eyes of clients and colleagues.
  • Higher productivity and more accurate work from employees.
  • Saved time and increased profitability through efficient processes.
  • Stronger morale and respect across every level of staff and leadership.
  • Stronger professional networks and improved client retention.

Improving Communications serves a wide variety of clients. Since 2001, Improving Communications has provided trainings to employees of companies such as The Estée Lauder Companies, Madison Square Garden, Cablevision, The State University of New York, The Government of Singapore Investment Corporation, Georgian College, and Interstate National Dealer Services. We help our clients maximize their most important resource—their people.

Reviews of Improving Communications

(4.6-star rating across 45 reviews)
  • Leadership and Management Development

    Adame B. • December 17, 2021
    Great class
  • zxOnline Introduction to Public Speaking

    Olga U. • July 20, 2021
  • Leadership and Management Development

    Jennifer C. • June 16, 2021
    Small class size allowed for a more tailored discussion on topics of interest covered within class. Four hours was a bit tight to cram all that knowledge in, but somehow he made it work.
  • Online Business Grammar & Usage

    Brianna T. • March 11, 2021
  • zxA Guide to Working Remotely (Webinar)

    Ada O. • May 12, 2020
    The class was very good. Excellent tips and visual aids
  • Email Etiquette

    Cara E. • April 16, 2020
  • Workplace Professionalism: Harassment Learning Program

    Anonymous • March 11, 2020
  • Leadership and Management Development

    Gary H. • March 6, 2020
  • Leadership and Management Development

    Sean H. • March 6, 2020
    This class was fantastic. The points that were covered were extremely relevant and sparked very healthy discussion. The course book is a great resource that is easy to use and our instructor, Rich Atkins, was very knowledable, personable and funny. A great class that I would recommend for veteran and beginners in leadership roles.
  • Behavioral Interviewing: Building a Consistent Framework and Process

    Debbie W. • November 14, 2019
    Marc is very knowledgeable, a great teacher and personable. The course was excellent and I learned techniques that I will apply to my current role. Highly recommend this course for anyone who wants to improve their interviewing skills.
  • zxOnline Improving Customer Service

    Jason C. • November 5, 2019
    Very insightful, great exercises. I would advise doing this over the course of two days though, as one very long class with is exhausting. Other than that, it was a very positive experience.
  • zxOnline Improving Customer Service

    Peter M. • November 1, 2019
    Good on target and topic course. Efficient
  • Leadership and Management Development

    Matthew S. • October 20, 2019
  • Leadership and Management Development

    Anonymous • October 6, 2019
    This was a really fun class. Small groups in varying business platforms. John Epstein was a very good moderator/educator.
  • Leadership and Management Development

    Svetlana K. • October 4, 2019
  • zxOnline Improving Customer Service

    Shane M. • June 25, 2019
    This was a very well lead class. The instructor was very nice and easy to follow. He was also thoughtful, open and honest. I was very thankful also that he announced all the breaks, lunch and other housekeepings before the session so that we did not have to worry about that and could focus on the content. I would recommend him for sure to anyone looking to address their customer service needs. The content of the class was well thought out - the handouts were very relatable and used real-world examples to both illustrate and relate seemingly dense concepts in an easy to follow format!
  • zxOnline Improving Customer Service

    Alex R. • June 19, 2019
  • Leadership and Management Development

    Leah C. • June 10, 2019
  • Leadership and Management Development

    Bernice C. • June 7, 2019
  • zxOnline Introduction to Public Speaking

    Jason P. • June 5, 2019

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