Tech Support for Grandparents

In the event that some or all of the meetings of the program cannot happen in person, programs will be held at the scheduled time in a virtual format via a video conferencing platform. The programs will continue through hands-on, at-home activities, lectures, presentations, and/or group discussions. No refunds will be issued should any portion of a course be held virtually.

We are not responsible for providing makeup classes or issuing refunds for programs missed as a result of illness, emergencies or other events beyond our control.

There are no refunds for outings, classes or workshops that meet fewer than three times per semester.

If you are unable to attend, you may contact [email protected] prior to the first date for a receipt that enables you to claim your contribution as a tax-deductible gift.

Unless otherwise noted in program description, the following schedule applies to programs which meet three times or more per semester:

• To receive a 95% refund, written request must be received 14 business days prior to the first session.
• To receive a 75% refund, written request must be received at least 2 business days prior to the first session.
• To receive a 50% refund, written request must be received at least 2 business days prior to the second session.
• After that, refunds cannot be granted.

All refund requests must be submitted in writing to [email protected]

Refunds are computed from the date written notice is received. To receive a refund, you must enclose the original of your confirmation letter.

Please allow three to four weeks for processing of your refund request.

Processing fees, membership fees, auditions fees and class or exercise cards are not refundable. No cash refunds.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.