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Implementing Cisco Contact Center Enterprise (Ccei)

  • All levels
  • 18 and older
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  • Live Instructor-led Virtual Classroom
  • 24 hours over 3 sessions

Start Dates (0) $2,695/person

No upcoming dates are currently available.

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Class Description

Description

The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2-3 solution support. The focus is on Day 1 support for a new CCE deployment. Prerequisites: The knowledge and skills that students are expected to have before attending this course are: Advanced knowledge of computer networking components – Windows A/D, SQL Server, and components Understanding of IP networks Strong understanding of Cisco Packaged Contact Center Enterprise functionality Advanced experience administering of Cisco Packaged Contact Center Enterprise Working knowledge of Unified Communications Manager and Voice Gateways Here are recommended Cisco learning offerings that may help students meet these prerequisites: Cisco CCEF Course Cisco CCEA Course Cisco CCEAA Course Cisco CCNA Course Cisco CLFNDU Course Target Audience: Deployment Engineer Sales Engineer Course Objectives: After taking this course, you should be able to: Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment Identify concepts necessary to create CCE system design specifications and deployment plans Configure an advanced VXML application implementing DB lookup functionality and digit collection; use Call Studio and CCE Scripting tools to present call data collected from the caller to the gent desktop Discover how to install CCE software Administer CA signed security certificates to support the successful addition of a PCCE site Identify the tasks associated with adding Remote Site functionality to the PCCE environment Discuss integration of the CUIC, LiveData, and Finesse reporting environments Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits Examine concepts necessary to create CCE system design specifications and deployment plans Create a series of routing scripts using PCCE Configure Single sign-on for Unified CCE Course Outline: Planning a Cisco Packaged Contact Center Enterprise Deployment Staging a Packaged CCE Deployment Preparing CCE Software for Installation Administering Security Certificates Introducing the Packaged CCE Integration Wizard Adding a Site to Packaged CCE Integrating Cisco Unified Intelligence Center, LiveData, and Finesse Personalizing the Packaged CCE Dial Plan Configuring to Validate Deployment Scripting for Packaged Contact Center Enterprise Configuring Single Sign-On Lab outline Navigate CCE Discovery Architecture and Components Explore ICM Configuration Tools Observe Installed CCE Software Navigate Certificate Store Add a Remote Site to PCCE Personalize Finesse Server Configure Site Dial Plan Verify Configuration Details for Final Testing Build a Series of Test Scripts Enable Single Sign-On

School Notes:
Important:
All Sunset Learning Institute classes are taught in an instructor-led, live virtual environment. This price includes a facility fee of $300 (except Reston,VA or Denver, CO) to allow you to take it in a classroom-type environment. If you prefer to take the class from home, the $300 fee will be waived and refunded.

Refund Policy

Cancellation Policy

  • For cancellation notice received more than 16 business days prior to the class date, students may receive either a full refund less 5% cancellation fee or reschedule into another class date.
  • For cancellation notice less than 16 business days prior to the class start date, students will receive a voucher in the amount of the paid tuition to use for the same course up to a six months time frame and will be automatically put onto the wait list of the course of their choice and granted final admission five business days prior to class start day based on enrollment levels.
  • Student substitutions may be made at any time prior to the class start date. The school recommends that students substitutions instead of cancellation.
  • Failure to attend without written notice prior to the class start date will be considered a no show and will result in forfeiture of the full course price.
The school reserves the right to reschedule a course at any time.

Reschedule Policy

  • If a student chooses to reschedule their enrollment more than 29 business days prior to the start of class, we will do so with no penalty.
  • If a student chooses to reschedule less than 29 business days prior to the training start date they will be subject to a reschedule fee. The fee will depend on the class and the timing.

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Sunset Learning Institute

Sunset Learning Institute is a renowned IT training provider that specializes in Cisco hardware. With a consultative approach and a focus on aligning training initiatives with business objectives, they deliver high quality advanced training in Cisco, Microsoft, ITIL, Red Hat, and CompTIA courses.

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