Managing Hybrid Teams

Are you a manager overseeing some employees in an office and others working remotely? If so, you already know the unique challenges in terms of communication, collaboration and setting up meetings that work for everyone. Beyond these concerns, how do you create and set expectations that are equally effective for both groups—while instilling trust, flexibility and productivity during times of constant change?

This course is your antidote to the complications and frustrations of managing a hybrid team. You’ll learn specific skills and strategies to build a cohesive, effective, inclusive, and productive group of people who can adhere to priorities and a routine that works for all—and are ready, willing and able to deliver on performance and results.

Who Should Attend

This program is for managers leading hybrid teams (in-office and remotely, including different locations, time zones and cultures).

How will you Benefit

• Prioritize for performance as you strengthen your presence and credibility
• Establish effective routines, expectations and accountability while focusing on shared goals
• Become more intentional and mindful about communication channels, preferences and effectiveness
• Conduct outstanding meetings with your hybrid teams regardless of time zones and geographies
• Learn new ways to be more inclusive and approachable

What You Will Cover

• Exploring the hybrid team: in-person and online challenges and opportunities
• Discovering the characteristics, challenges and perceived value of hybrid teams
• Ensuring the strong and engaged presence of both in-person and online team members
• Recognizing different aspects and implications of communication between in-person and online team members
• Creating a strong message to influence others on the team
• Assessing team member communication in the absence of visual cues (i.e., body language and facial expressions)
• Applying best practices for communicating in both types of work situations
• Overcoming your biases and preconceptions about both types of work situations
• Adopting and practicing new behaviors that will work to your advantage
• Reducing stress levels and getting the results you need during times of change

Outline - Classroom

The Hybrid Team: Onsite and Online Challenges and Opportunities

• Understand the Characteristics and Perceived Value of Hybrid Teams
• Describe the Unique Challenges of Managing Team Members in a Hybrid Team Environment
• Identify the Characteristics of Effective Teams with Hybrid In-person and Online Members
• Set and Communicate Your Team’s Objectives
• Recognize That Value Is Demonstrated Differently in Virtual and Onsite Work Environments
• Ensure Strong Presence of Both In-person and Online Team Members

Communication Between In-person and Online Team Members

• Create a Strong Message to Influence Others
• Leverage Channels of Communication for Members of Hybrid Onsite and Online Members
• Ensure Both Onsite and Online Team Members See and Value Each Other’s Effectiveness and Reliability
• Use Best Practices for Communicating in Hybrid Meetings
• Assess Team Member Communication in the Absence of Visual Cues (i.e., Body Language and Facial Expressions)

Building Relationships in a Hybrid In-person and Online Environment

• Connect with Team Members, Individually and in Meetings
• Forge Strong Relationships with Your Team Members, Both Onsite and Online
• Build Credibility and Trust
• Give and Receive Feedback from Onsite and Online Team Members
• Manage Conflict Among Team Members
• Understand Cross-Cultural Communication—Best Practices
• Recognize Your Organization’s Culture and Its Accepted Behaviors
• Understand and Navigate Cultural Differences and Language Barriers

Building a High-Performing Hybrid Team

• Recognize the Differences Between the Stages of Building Virtual, Co-located Teams and Hybrid Teams
• Strengthen Team Networks for Improved Performance
• Recognize Levels of Engagement
• Increase Engagement in a Virtual Team
• Drive Performance in a Hybrid Team Environment