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Troubleshooting and Supporting Windows 7

NetCom Learning
4.1 16 reviews
  • Intermediate
  • 16 and older
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  • 519 8th Ave, New York, NY
  • over 3 sessions
Troubleshooting and Supporting Windows 7
Troubleshooting and Supporting Windows 7
Troubleshooting and Supporting Windows 7
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Class Description

Description Cancellation Policy

Description

This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.

Troubleshooting and Supporting Windows 7 in the Enterprise Course Objectives:
  • Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
  • Troubleshoot startup issues on a Windows 7 computer.
  • Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
  • Troubleshoot hardware device, device driver, and performance issues.
  • Troubleshoot network connectivity issues.
  • Troubleshoot remote connectivity issues.
  • Troubleshoot logon and resource access issues.
  • Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.
  • Troubleshoot operating system and applications issues.
Course Prerequisites:
  • Recommended: 6292: Installing and Configuring Windows 7 Client
Troubleshooting and Supporting Windows 7 in the Enterprise Course Outline:

Module 1: Implementing a Troubleshooting Methodology
Lesson 1: Introduction to the EDST Job Role
Lesson 2: Overview of Troubleshooting Steps
Module 2: Troubleshooting Startup Issues
Lesson 1: Overview of the Windows 7 Recovery Environment
Lesson 2: Configuring and Troubleshooting Startup Settings
Lesson 3: Troubleshooting Operating System Services Issues
Lab : Troubleshooting Startup Issues
Module 3: Using Group Policy to Centralize Configuration
Lesson 1: Overview of Group Policy Application
Lesson 2: Resolving Client Configuration Failures and GPO Application Issues
Lab : Using Group Policy to Centralize Configuration
Module 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues
Lesson 1: Overview of Hardware Troubleshooting
Lesson 2: Troubleshooting Physical Failures
Lesson 3: Monitoring Reliability and Performance
Lesson 4: Configuring Performance Options in Windows 7
Lesson 5: Troubleshooting Device Driver Failures
Lab : Lab A: Resolving Hardware Device and Device Driver Issues
Lab : Lab B: Troubleshooting Performance-Related Issues
Module 5: Troubleshooting Network Connectivity Issues
Lesson 1: Determining Network Settings
Lesson 2: Troubleshooting Network Connectivity Issues
Lab : Troubleshooting Network Connectivity Issues
Module 6: Troubleshooting Remote Connectivity Issues
Lesson 1: Troubleshooting VPN Connectivity Issues
Lesson 2: Using Remote Desktop
Lesson 3: Troubleshooting User Issues by Using Remote Assistance
Lesson 4: Troubleshooting NAP Issues
Lesson 5: Troubleshooting DirectAccess Issues
Lab : Resolving Remote Connectivity Issues
Module 7: Troubleshooting Logon and Resource Access Issues
Lesson 1: Troubleshooting User Logon Issues
Lesson 2: Troubleshooting User Profile Issues
Lesson 3: Troubleshooting File Access Issues
Lesson 4: Troubleshooting File Permissions Issues
Lesson 5: Troubleshooting Printer Access Issues
Lab : Troubleshooting Logon and Resource Access Issues
Module 8: Troubleshooting Security Issues
Lesson 1: Recovering Files Encrypted by EFS
Lesson 2: Recovering BitLocker-Protected Drives
Lesson 3: Troubleshooting Internet Explorer and Content Access Issues
Lab : Troubleshooting Security Issues
Module 9: Troubleshooting Operating System and Application Issues
Lesson 1: Troubleshooting Application Installation Issues
Lesson 2: Troubleshooting Application Operations Issues
Lesson 3: Applying Application and Windows Updates
Lab : Troubleshooting Operating System and Application Issues

Refund Policy

A student who cancels within 7 days of signing the enrollment agreement but before instruction begins receives all monies returned with the exception of the non-refundable registration fee.

Thereafter, a student will be liable for:

  • The non-refundable registration fee of $100 plus
  • The cost of any textbooks or supplies accepted plus
  • Tuition liability as of the student's last date of physical attendance
If Termination Occurs

  • Prior to or during the first week - 0% Penalty
  • During the second week - 25% Penalty
  • During the third week - 50% Penalty
  • During the fourth week - 75% Penalty
  • After the fourth week - 100% Penalty

The failure of a student to notify CourseHorse in writing of withdrawal may delay a refund of tuition.

Reviews of Classes at NetCom Learning (16)

(4.1-star rating across 16 reviews)
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NetCom Learning

NetCom Learning is a leading provider of training and certification solutions for businesses, individuals, and government agencies. With over 20 years of experience, NetCom has worked with Fortune 500 companies, serviced thousands of business customers, and advanced the careers of over 50,000 professionals through expert-led training.

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