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ITIL® Service Strategy

at Sprintzeal Americas Inc - Downtown, Washington, D.C.

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Course Details
Price:
$2,598
Start Date:

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Location:
Downtown, Washington, D.C.
1875 I St NW 5th Fl
Btwn 18th & 19th Streets NW
Washington, District of Columbia 20006
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Description
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this itil training:

Service strategy shows how to transform service management from an organizational capability into a strategic asset, and to then think and act in a strategic manner.
It helps to clarify the relationships between various services, systems or processes and the business models, strategies or objectives they support

ITIL Service Strategy training from VMedu Partnered Sprintzeal’s covers the risk and success factors of an organization and that’s why it is most important. The purpose of this training module is to test, and validate the knowledge on ITSM strategies and best practices as documented in the ITIL Service Strategy publication. 

Service Strategy helps to develop and implement service management as organizational capabilities and strategic assets as well. It enables a service provider to consistently beat competitive alternatives over time, across business cycles, industry disruptions and changes in leadership. It defines a unique approach for delivering better value services.

It comprises of following key concepts:

1. Demand Management
2. Service Structures
3. Service Portfolios
4. Return on investment
5. Defining the service market
6. Financial Management
7. Service Assets
8. Developing service offerings


1. Service Strategy works on 4 P’s
2. Perspective: It defines a mission and enunciates the business philosophy of interacting with customer.
2. Positions: It describes the position and type of customer and the decision to adopt a well-defined stance.
3. Plan: This describes how and what valuable services we provide
4. Pattern: It describes how the organization is handling all its plans and processes.

Objectives of service strategy:
  • Provide Business Stakeholder Value
  • Differentiate The Organization
  • Make Solid Cases For Investment
  • Resolve Conflicting Demands For Services
  • Improve Service Quality By Strategic Planning
Key service strategy processes:

A) Financial management for IT services: Budgeting is the predicting the expected future requirements for funds to deliver the agreed upon IT services to the service customers.
IT accounting enables the IT organization to account fully for the way its money is spent
Charging is an optional activity within financial management for IT services
B) Service portfolio management

The service portfolio aims to:

Include the complete set of services managed by a service provider,Manage the entire lifecycle of all services

3. C) Demand Management

The objectives of demand management Demand management are responsible for understanding and strategically responding to business demands for services by:

1. Analyzing patterns of activity and user profiles
2. Provisioning capacity in line with strategic objectives

Eligibility:

Professionals who want to learn the management level concepts can join this training.
This will guide them more deeply on that

Exam & Certification:

Appear for the exam after completion of your training
Score atleast 70% in the exam

Please Note: Exact Location will be conveyed to the registrants before the start of class

Still have questions? Ask the community.

Refund Policy
1. Classroom Training/ Virtual classes
All Cancellations must be notified over email and the refunds will be provided as below:
  • All registrations should be made at least two weeks prior to workshops, unless website allows you to book it online over last minute.
  • 20 days to the workshop 
  • 75%-10 days to the workshop: 50%
  • Less than 10 days to the workshop: No refund + 10% (of Standard Course Fee) Cancellation charge.
2. Online Training 
All cancellations must be notified over email and the refunds will be provided as below:
  • Within 48 hours of registration and before accumulating 30 minutes training: 100% or transfer to another online course
  • After 48 hours of registration and after accumulating 30 minutes of training: No refund

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Reviews of Classes at Sprintzeal Americas Inc (2)

School: Sprintzeal Americas Inc

Sprintzeal Americas Inc

Sprintzeal Americas Inc. is an extended solutions partner to organizations seeking consulting or training services to enhance workforce performance and drive business success.

Our courseware in the fields of Sales, Operations, Marketing, Management and consulting is aimed at delivering measurable improvements...

Read more about Sprintzeal Americas Inc

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