ITIL Foundation Certification

This course will prepare you to pass the exam on the second day of the class. Our on-site testing allows students to leave the course Certified. You can also take the test at home or in your office. Our documented 99% passing rate ensures you will pass the exam on the first try.

This course is based on latest ITIL® Foundation and includes all updates.

This course qualifies for 18 PDU's to help you maintain your PMP certification.

What does the course include?

The course comes with many resources to help you pass on the first try; here is a list of some of them:

• Live instructor-led training.
• Come into our classroom training in NYC or Washington, DC or take the course remotely in a live Online class.
• Take the test at home or in your office.
• Dual 100% Money Back Guarantee.
• 99% passing rate.
• Retake this course as many times as you would like absolutely free for 1 year.
• The best ITIL® study guide on the market.
• Full length mock exam on the last day of class.
• 400 slide presentation, summarizing the entire exam.
• Course Completion Certificate.
• No penalty cancellation fee or rescheduling fee. Other providers charge over $300 to rescheduling or cancellation fee.
• No hidden fine print.

Course Outline:

Lesson 1: Introduction

• Introduction to key ITIL® concepts
• IT as a Service
• Introduction to processes and process management
• The Service Lifecycle approach

Lesson 3: Service Design

• Purpose, goal, objectives & Scope
• Service Design processes
• The 4 P's
• Service Design aspects
• Service Catalog Management
• Service Level Management
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Service Portfolio
• Information Security Management
• Supplier management
• Design Coordination

Lesson 4: Service Transition 

• Purpose, goal, objectives & Scope
• Service Transition value to the business
• Technology and architecture in Service Transition
• Service Transition Processes
• Change Management
• The 7 R's of Change Management
• Service Asset and Configuration Management
• Release and Deployment Management
• Knowledge Management

Lesson 5: Service Operations

• Purpose, goal, objectives & Scope
• Service Operation definitions
• The Service Desk
• Technical Management
• Application Management
• IT Operations Management
• Service Operations Processes
• Event Management
• Request Fulfillment
• Problem Management
• Access Management

Lesson 6: Continual Service Improvement

• Purpose, goal, objectives & Scope
• Models and Processes
• The Deming Cycle
• Measurement and metrics
• Continual Service Improvement activities
• Risk management
• Continual Service Improvement interfaces
• Interface with Service Level Management

Lesson 7: Exam Prep

• Sample Exams