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ITIL

Gain practical knowledge and skills in IT Service Management with the most widely adopted approach in the world. Prepare for the ITIL Foundation certificate exam and enhance your understanding of service management, service strategy, service design, service transition, service operation, and continual service improvement.

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  • Small class sizes
  • 18 and older
  • $1,895
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  • Online Classroom
  • 24 hours over 3 sessions

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  • $1,895/person
  • 24 hours over 3 sessions
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  • Mon, Jan 06 at 9:00am - 5:00pm
  • Tue, Jan 07 at 9:00am - 5:00pm
  • Wed, Jan 08 at 9:00am - 5:00pm
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  • Wed, Apr 23 at 9:00am - 5:00pm
  • Thu, Apr 24 at 9:00am - 5:00pm
  • Fri, Apr 25 at 9:00am - 5:00pm
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Class Description

Description

What you'll learn in this itil training:

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. This class prepares you to sit for the ITIL Foundation certificate exam.

Course Outline

Unit 1: Introduction

  • Topic A: Course Objectives
  • Topic B: Certification Requirements
  • Topic C: ITIL Qualification Scheme

Unit 2: Service Management

  • Topic A: Understanding Services
  • Topic B: What Is ITIL?
  • Topic C: Service Lifecycle
  • Topic D: ITIL Processes and Functions
  • Topic E: ITIL Roles and Responsibilities
  • Topic F: ITIL Service and Process Roles

Unit 3: Service Strategy Overview

  • Topic A: Overview of Service Strategy
  • Topic B: Value of Services
  • Topic C: Service Assets
  • Topic D: Business Relationship Management
  • Topic E: Service Portfolio Management
  • Topic F: Demand Management
  • Topic G: Financial Management for IT Services

Unit 4: Service Design Overview

  • Topic A: Key Concepts
  • Topic B: Design Coordination
  • Topic C: Service Level Management
  • Topic D: Service Catalog Management
  • Topic E: Supplier Management
  • Topic F: Availability Management
  • Topic G: Capacity Management
  • Topic H: Information Security Management
  • Topic I: IT Service Continuity Management

Unit 5: Service Transition Overview

  • Topic A: Transition Planning and Support
  • Topic B: Service Asset and Configuration
  • Management
  • Topic C: Change Management
  • Topic D: Release and Deployment
  • Management
  • Topic E: Knowledge Management

Unit 6: Service Operation Overview

  • Topic A: Incident Management
  • Topic B: Event Management
  • Topic C: Problem Management
  • Topic D: Access Management
  • Topic E: Request Fulfillment

Unit 7: Service Operation Functions

  • Topic A: Service Desk
  • Topic B: Technical Management
  • Topic C: Application Management
  • Topic D: IT Operations Management

Unit 8: Continual Service Improvement

  • Overview
  • Topic A: Purpose, Value & Scope of Continual
  • Service Improvement
  • Topic B: Service Measurements & Metrics
  • Topic C: Seven-step Improvement Process

Unit 9: Tools and Technology Considerations

Unit 10: Preparing For and Taking the

  • Certification Exam

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

  • In order to receive a refund less 5% cancellation fee for a one- or two-day class, you must notify us at least 5 business days in advance of the first class date of your intention to cancel.
  • To reschedule a class, notify us at least 5 business days in advance of the first class date.

In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.


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