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ITIL Foundation Certification

at Knowledgehut -

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Course Details
Price:
$1,345
Start Date:

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Location:
~TBD~ (Map)
Important:
Early bird price until June 3, $1,499 thereafter.
Description
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 25

What you'll learn in this itil training:

Business and technology go hand in hand. In this era, one cannot exist without the other. In order for a company to be successful, both the IT and corporate objectives need to evolve. An IT Service Management (ITSM) is responsible for the development of the IT services driven by the knowledge of the current processes involved in the organization.


The Information Technology Infrastructure Library (ITIL) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization. The framework helps in achieving the predicted service delivery by improving efficiency. With the ITIL® framework, IT administrator works as a business service partner and not just back-end IT guy.

One of the reasons why ITIL® is so well-appreciated and demanded globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.

This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

Who Should Attend

  • IT professionals
  • Business managers
  • Business process owners
  • Project managers
  • Students and individuals with interest in IT Services Management
  • ITSM Managers and aspiring ITSM Managers
  • Professionals working in other areas of IT like digital, product, development and service.
  • ITIL certified professionals who want to transition to the new version V4

Course Outline

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of The ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 15 ITIL practices
  • Understand 7 ITIL practices

Still have questions? Ask the community.

Refund Policy

A) CANCELLATIONS BY THE PARTICIPANT


All Cancellations must be notified over email and the refunds will be provided as below:

  • Within 24 hours of registration: 100% refund
  • Less than 10 days to the workshop: No refund. As a courtesy, we could allow you to apply 50% of your payment towards a future training program within one year of the cancellation date.
  • 1-3 days prior to class and no-shows: No refund and no credit.

However, please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding.

Refunds towards cancellations initiated by a customer will take up to 30 days from the receipt of written request for refund.


B) RESCHEDULES BY THE PARTICIPANT


All reschedules must be notified over email and the following rules will apply:

  • Greater than 10 days to the workshop: Credit to a future workshop
  • Less than 10 days to the workshop: Credit to a future workshop + 10% (of Standard Course Fee) Reschedule charge

Registrant substitutions may be made at any time.

Please note that if you do not cancel or do not attend, you would not be offered a refund nor will the amount be credited to a future training.


CANCELLATIONS / RESCHEDULES BY KNOWLEDGEHUT

Please Note: KnowledgeHut reserves the right to substitute previously allocated presenters with alternative qualified presenters, if deemed necessary.

KnowledgeHut also reserves the right to cancel or reschedule events in case of insufficient registrations, or if presenters cannot attend due to unforeseen circumstances. You are therefore advised to consult a KnowledgeHut agent prior to making any travel arrangements for a workshop.

In case of a cancellation, you will be notified prior to the start date and will be offered full credit to a future event or a full refund, promptly.


REFUNDS FOR E-LEARNING COURSES


All cancellations must be notified over email and the refunds will be provided as below:

  • Within 48 hours of registration and before accumulating 30 minutes training: 100% or transfer to another online course
  • After 48 hours of registration and after accumulating 30 minutes of training: No refund.

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School: Knowledgehut

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