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ITIL 4 Foundation Certification

  • All levels
  • 18 and older
  • $1,695
  • Online Classroom
  • 20 hours & 15 minutes over 3 sessions
ITIL 4 Foundation Certification

Start Dates (6)

  • $1,695
  • 20 hours & 15 minutes over 3 sessions
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  • Mon, May 13 at 10:00am - 4:45pm
  • Tue, May 14 at 10:00am - 4:45pm
  • Wed, May 15 at 10:00am - 4:45pm
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  • Mon, Jun 10 at 10:00am - 4:45pm
  • Tue, Jun 11 at 10:00am - 4:45pm
  • Wed, Jun 12 at 10:00am - 4:45pm
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  • Mon, Jul 01 at 10:00am - 4:45pm
  • Tue, Jul 02 at 10:00am - 4:45pm
  • Wed, Jul 03 at 10:00am - 4:45pm
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  • Mon, Aug 05 at 10:00am - 4:45pm
  • Tue, Aug 06 at 10:00am - 4:45pm
  • Wed, Aug 07 at 10:00am - 4:45pm
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  • Wed, Sep 04 at 10:00am - 4:45pm
  • Thu, Sep 05 at 10:00am - 4:45pm
  • Fri, Sep 06 at 10:00am - 4:45pm
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Class Description


What you'll learn in this itil training:

ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this course you will learn the core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers.

You will learn:

  • The ITIL Service Management System
  • The Service Value Chain
  • Continual Improvement best practices
  • Key Guiding Principles
  • Governance Requirements
  • Key ITIL Practices, including
    • Incident Management
    • Service Request Fulfillment
    • Service Level Management
    • Service Desk
    • Change Control
    • Continual Improvement
    • And many more

Follow on courses

  • ITIL 4 Foundation is the gateway to implementing best practices for IT. In the 2nd half of 2019 a number of job-aligned ITIL Certifications will be introduced, including
  • ITIL Specialist credentials
    • High Velocity IT
    • Drive Stakeholder Value
    • Create, Deliver, and Support
    • Digital and IT Strategy
  • And ITIL Strategist – Direct, Plan, and Improve
  • Leading to the new ITIL Managing Professional and Strategic Leader credentials

ONLC Extra

ONLC includes an exam voucher with our ITIL Foundation course. Students receive the voucher upon request and should use it pay for their ITIL exam at PeopleCert. The exam can be taken at one of their approved testing centers or online. For details visit:

  • PeopleCert

Course Outline

1: ITIL 4 Overview

  • Introduction to ITIL
  • Key Concepts of ITIL

2: The ITIL Framework

  • The Four Dimensions of Service Management
  • The ITIL Service Value System (SVS)

3: The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate

4. The ITIL Service Value System (SVS)

  • Governance
  • The Service Value Chain
  • Continual Improvement
  • 5: Key ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

6: Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

All ITIL® online courses are offered by AFFILIATE of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Also available in-person in Online

Refund Policy

Cancellation / Reschedule by Student

Because we must schedule rooms, ship course materials, assign instructors and provision computer resources well in advance, it is important students alert us ASAP with any cancel/reschedule requests.

Please note the following policies:

  • If requested 16 or more calendar days before the class
    • Cancellation requests made in this timeframe are eligible for refund less 5% cancellation fee.
    • Reschedule requests made in this timeframe will be accommodated if availability exists and will be processed at no additional charge.
  • If requested 15 calendar days or less before the class
    • Cancellation or Reschedule requests made by the student 15 calendar days or less before the class starts will be charged 100% the course fee and are not entitled to a refund.


  • If you are unable to attend your class, a substitute who meets the course prerequisites may attend in your place at no additional charge for the original class title, date and location. If you cannot find a substitute, you will be subject to the class cancellation policy.

Make-up Policy

Students are permitted one (1) Make-Up opportunity to attend an instructor-led class that was paid for but not previously attended for no additional charge.

  • Make-Up class registrations are subject to availability and are not entitled to refund.
  • Students may not reschedule a Make-up class registration.
  • Any no shows or cancellations forfeit their one Make-up opportunity.

Additionally, ONLC reserves the right to retire courses due to lack of demand. Retired classes are not available for Make-Up.

In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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