Discover Classes. Earn Rewards.
ITIL® Intermediate: Service Operation is unfortunately unavailable

Thankfully we have 4 other ITIL Classes for you to choose from. Check our top choices below or see all classes for more options.

ITIL® Intermediate: Service Operation
Sold Out
Questions about this class?
Get help now from a knowledge expert!

ITIL® Intermediate: Service Operation

at Learning Tree International - Herndon

Course Details
Price:
$2,650
Start Date:

This class isn't on the schedule at the moment, but save it to your Wish List to find out when it comes back!
If you're enrolled in an upcoming date, this simply means that date has now sold out.

Booking for 6+?
Location:
Herndon
13650 Dulles Technology Dr Ste #175
At Sunrise Valley Dr
Herndon, Virginia 20171
(Map)
Share:
Important:
Course 991
Description
Class Level: Intermediate
Age Requirements: 18 and older
Average Class Size: 16

What you'll learn in this itil training:

Learn to plan, implement, and optimize service operation processes that align with your organizational strategy in this ITIL Service Lifecycle training course. This three-day course provides you with the foundational knowledge needed to pass the ITIL Intermediate Service Operation certification exam, and three credits towards ITIL Expert certification.

You Will Learn How To:
  • Prepare for and pass the ITIL Service Operation (SO) exam
  • Plan key activities for ITIL Service Operation processes
  • Maintain stability in SO while allowing for changes in design, scale, scope, and service
  • Support operations through new models and architectures
  • Evaluate SO processes with critical success factors and KPIs
Requirements: Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)

Recommended Experience: Basic IT literacy and around two years of IT experience

Course Preparation:
  • Before your event, you will be sent a Pre-Course Study Guide and the Key Element Guide ITIL Service Operation, which you should read as part of the 21 hours of personal study
  • You should acquire and read the ITIL Service Operation core publication, focusing on Chapter 2 and review your ITIL Foundation course materials
Exam Information:
  • The ITIL Service Operation exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
  • Achieving the ITIL Intermediate Qualification: Service Operation certificate provides three credits toward your ITIL Expert certification
All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee:
  • Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
  • ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.
Course Outline:
  • ITIL Service Operation: Introduction and Overview
  • Core Service Operation Processes
  • Common Service Operation Activities
  • Organizing for Service Operation
  • Technology-Related Issues
  • Implementation Challenges and Risks

Still have questions? Ask the community.

Refund Policy
If a customer would like to cancel or transfer their course, they must notify Coursehorse prior to two weeks before the start date of the course or within seven days of registration. On-Demand Courses cannot be cancelled once purchased and are not eligible for refund.

If a customer transfers to another course prior to two weeks before the start date or within seven days of registration of the course in which originally enrolled, 100% of any prepaid course tuition will be applied toward the course tuition for the subsequent course.

If a customer needs to cancel an enrollment two weeks prior to the start of the class or within seven days of registration, we will refund 100% of any prepaid course tuition for that enrollment.

If a customer does need to transfer or cancel a course within two weeks of the start date of the course or after seven days from the date of registration, a fee equal to 50% of the price of the course will be assessed for any standard attendances. Attendances associated with a Learning Tree program will be assessed a $500 fee. Training Passports, Training Vouchers and Pay-As-You-Learn Vouchers cannot be used after their expiration dates, and a course cancellation or transfer by the customer will not extend a Training Passport, Training Voucher Pack or Pay-As-You-Learn Voucher Pack expiration date.

Map

Google Map

Learning Tree International

All classes at this location

Start Dates (0)

This class isn't on the schedule at the moment, but save it to your Wish List to find out when it comes back!

Similar Classes

Benefits of Booking Through CourseHorse

Booking is safe. When you book with us your details are protected by a secure connection.
Lowest price guaranteed. Classes on CourseHorse are never marked up.
This class will earn you 26500 points. Points give you money off your next class!
Questions about this class?
Get help now from a knowledge expert!
Questions & Answers (0)

Get quick answers from CourseHorse and past students.

School: Learning Tree International

Learning Tree International

Established in 1974, Learning Tree International is a leading provider of IT training and management training to business and government organizations worldwide. In addition, Learning Tree provides IT Workforce Optimization Solutions – a modern approach that improves the adoption of skills, and accelerates...

Read more about Learning Tree International

CourseHorse Approved

This school has been carefully vetted by CourseHorse and is a verified DC educator.

Want to take this class?

Save to Wish List
Booking this class for a group? Find great private group events here

4 Top Choices

ITIL 4 Foundation Training

at GreyCampus - Dupont Circle 1666 Connecticut Ave NW, Washington, District of Columbia 20009

An immersive exam-prep course that prepares you for the ITIL 4 Foundation exam. This course covers the most recent update (ITIL 4 - February 2019) to the certification exam and is available in multiple learning formats - Online self-learning, Live-online, and Traditional classroom training. Make your learning experience convenient without compromising...

Saturday Sep 21st, 9am - 5pm

  (2 sessions)
$1,249

2 sessions

ITIL Foundation Certification

at Technical Institute of America - Arlington 1901 N Fort Myer Dr Ste 1020, Arlington, Virginia 22209

This course will prepare you to pass the exam on the second day of the class. Our on-site testing allows students to leave the course Certified. You can also take the test at home or in your office. Our documented 99% passing rate ensures you will pass the exam on the first try. This course is based on latest ITIL® Foundation and...

Monday Oct 7th, 10am - 6pm

  (2 sessions)
$899

2 sessions

ITIL v4 Foundation

at Certstaffix Training - Largo 1300 Caraway Ct Ste 200, Largo, Maryland 20774

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new...

Monday Oct 28th, 10am - 5pm

  (3 sessions)
$2,235

3 sessions

ITIL Foundation Certification

at Knowledgehut

The ITIL Foundation certification is the basic level qualification, and is followed by the Intermediate and Expert levels. Our Foundation course introduces the key elements, concepts and terminology used in the ITIL® Service Lifecycle. The course material explains the various Lifecycle stages with the processes used, and teaches how they contribute...

Thursday Nov 7th, 9am - 5pm

  (2 sessions)
$1,345

2 sessions

Loading...