Custard and Ice Cream

For single-session public events or classes or single days within multi-day classes:

• If student cancels 6 business days or more before the class/event start time (or before receiving course materials), student is eligible for a refund (less a 7% processing fee) or a credit (100% of purchase price) towards another class/event.
• If it is within 6 business days of your scheduled event, you can transfer your class to another individual or receive the recording and materials of virtual classes digitally.
• No shows cannot be refunded. Cancelling after the cut off, withdrawing, or failing to attend results in forfeiting the full amount of the class or event fee. With approval of teacher, student may send someone else to participate and/or receive materials.
• Most, but not all, classes are recorded. Please confirm in advance of class if you will be relying on the recording.

The school reserves the right to cancel an event or class due to low enrollment, inclement weather or other circumstances that would make the event or class non-viable. Public class participants will be notified via email and may elect to receive a full refund less a 5% non refundable registration fee, a class credit, or admission to another class, pending availability.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.