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Managing Chaos: Tools to Set Priorities Under Pressure

at American Management Association - Arlington

Course Details
$2,295 100 seats left
Start Date:

Thu, Oct 27, 9:00am - Oct 28, 4:30pm Eastern Time (2 sessions)

2345 Crystal Dr Suite 200
At Crystal Dr
Arlington, Virginia 22202
Class Level: All levels
Age Requirements: 21 and older
Average Class Size: 20

What you'll learn in this stress management training:

Full Course Title: Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure

Welcome to chaos—otherwise known as the world in which we all work today. Attend this seminar and get proven solutions for managing chaos and minimizing its negative impact. First, you’ll discover how you can harness the energy of a dynamic, though often chaotic, work environment and avoid feeling overwhelmed when things start to spin out of control. You’ll learn a variety of tools that will help you re-think the way you approach chaos and enable you to leverage resources to help you tackle challenging situations as they arise. Gain hands-on experience applying tools for setting priorities and adjusting to shifting demands with greater clarity. Practice techniques for analyzing and resolving problems and learn to strategically communicate your solutions. You’ll leave confident and ready to apply the most appropriate techniques to clarify, alleviate and eliminate chaos within your control—and better manage your reactions to the chaos beyond your control.

How you will Benefit:

  • Identify positive outcomes from chaotic environments
  • Clarify and leverage or eliminate chaos within your control
  • Set priorities for all your activities
  • Focus and act decisively when priorities shift
    Use tools to problem-solve and select a course of action
  • Manage interruptions and conflicts with greater ease
  • Communicate your needs strategically


  • Define the Chaos That You Can Control
  • Make Decisions Based on a Multifaceted Analysis of the Problem
  • Determine the Order of Tasks Based on Importance and Urgency
  • Practice Assertive Communication to Manage Shifting Priorities
  • Identify One or Two Tools That Are Most Applicable to the Situation


Welcome to Chaos:

  • Ask Questions to Determine the Impact of Organizational Challenges on Both Managers and Employees
  • Identify the Sources of Chaos That Managers and Employees Can Reduce, Clarify, or Eliminate

Problem Solving:

  • Generate Multiple Creative Ideas Quickly
  • Identify the Real/Root Causes of a Problem or Issue
  • Organize a Large Number of Ideas into Natural Groupings in Order to Understand a Problem
  • Choose a Tool to Address the Chaos from the Case Study


Priority Planning and Decision Making:

  • Analyze Four Aspects of a Situation or of Team Capability as a Way to Determine Priorities
  • Identify How to Close the Gap Between the Current Situation/Problem and the Desired Situation/Solution
  • Evaluate Risk with the Use of Three Questions
  • Use the Priority Matrix to Determine Activities to Support Your Decision


Planning Daily Work:

  • Establish a Daily Plan for Completion of the Most Important Priorities
  • Accurately Estimate How Long It Takes to Do Things
  • Differentiate Between “Necessary” and Unnecessary” Interruptions

Communication Skills for Managing Chaos:

  • Define Assertive and Strategic Communication
  • Respond Assertively and Strategically When Priorities Shift or Conflict
  • Develop an “I” Statement to Use When Provoked or When Presented with a Difficult Situation
  • Complete a Task Despite Changes, Interruptions, and Chaos


Communication Skills for Managing Chaos (cont’d):

  • Define Assertive and Strategic Communication
  • Respond Assertively and Strategically When Priorities Shift or Conflict
  • Develop an “I” Statement to Use When Provoked or When Presented with a Difficult Situation
  • Complete a Task Despite Changes, Interruptions, and Chaos


"Excellent instructor"
Excellent instructor and great tools for work environment. There were tools I identified that I could use even without buy-in from others in my organization.

Lorena P.

"keep everyone on task"
Kurt was very engaging and I appreciated the effort to keep everyone on task and involved during the course.

Mary C. 

Still have questions? Ask the community.

Refund Policy
Transfer, Cancellation and Refund Policy:

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks’ notice, or fail to attend, you will be liable for the entire program fee. 

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please email CourseHorse.

Pricing, Offers, and Discounts Policy:

AMA-delivered programs are eligible for AMA member pricing, GSA pricing, special offers, and discounts as applicable, according to the terms of the specific pricing, offer and/or discount. Third party-delivered programs available through AMA and Express Skills courses are excluded from all discounted pricing, offers, and discounts offered by AMA, including but not limited to AMA member pricing, GSA pricing, AMA Seminar Savings Pass redemptions, AMA SLS Contract pricing, AMA Annual Pass/All-Access Pass, and complimentary registrations of any type.


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Start Dates (1)
Start Date Time Teacher # Sessions Price
9:00am - 4:30pm Eastern Time AMA Faculty- the AMA Advantage 2 $2,295
This course consists of multiple sessions, view schedule for sessions.
Fri, Oct 28 9:00am - 4:30pm Eastern Time AMA Faculty- the AMA Advantage

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