Massella has an MBA with a focus on Leadership and Organizational Change. Her areas of expertise include talent development, employee engagement, optimizing CX team performance, and helping teams scale effectively.
Learned a ton in a short period of time. I was a bit skeptical of how interactive it would be as an online class but the teacher did an excellent job facilitating group projects. I walked away with a ton of actionable advice and tools to incorporate into my management and coaching relationships and discussions. Can’t wait to take another class with LifeLabs!