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Building Commitment Through Superior Communication

at American Management Association

Course Details
$2,795 100 seats left
Start Date:

Wed, Feb 08, 9:00am - Feb 10, 4:30pm Eastern Time (3 sessions)

Live, interactive online classroom
Class Level: All levels
Age Requirements: 21 and older
Average Class Size: 20
System Requirements: 

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements
  • Windows 7+ (Microsoft Edge, Latest Internet Explorer, Firefox, or Chrome)
  • Apple Mac OS 10.9+ (*Latest Firefox, Safari, or Chrome)
  • Ubuntu Linux (Firefox only)
  • Android 4.x (Chrome Browser Only)
  • Apple iOs (*Latest version, Safari Browser Only)
* Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.

Test Your Computer

The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins.

Additional Requirements: 
  • Minimum bandwidth requirement is 512 kbps for meeting attendees 
  • In order to access the event, your computer must have cookies and JavaScript enabled. If your operating system currently does not have cookies or JavaScript enabled, contact your network administrator. 
  • POP-UP Blockers must be turned off to access the program. 
Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!
Class Delivery: AMA's Live Online Seminars are live, interactive, instructor-led courses that are completely user-friendly and accessible from your office or home PC. They’re the perfect time-saving alternative when you want training but can’t get away from the office.

You'll be able to speak to and/or electronically communicate with the instructor's and other attendees. You can also share files, view the instructors desktop, ask questions, tell the instructor to speak louder, softer, slow down, etc. (through simple icons). You'll see what your instructor is writing, view and hear questions and comments from other attendees, and be able to work in subgroups.  A headset is required for optimal communication throughout the Live Online Seminar.

A member of AMA's expert faculty of business professionals will lead your seminar. Beyond our course leaders’ experience in business training, they are specially trained to present AMA's high-quality content in an engaging, live online format.

We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled seminar and give you all the information you need about the simple set-up process.     

What you'll learn in this leadership training:

Create more successes through enhanced project leadership, communication and negotiation skills.

Who Should Attend:

Mid- to high-level project and program managers and directors.

The demands of a project leadership role are unique. You must learn how to serve both the needs of your team members with the needs of the project—not an easy task. Project leadership requires a blend of soft skills, such as communication and motivation, along with the bottom-line capabilities of project management.

This workshop will teach you how to master the project leadership skills that can help you build team commitment and create a more predictable project environment.

How you will benefit:

  • Build high-performance teams that can lead projects to successful implementation
  • Keep the team on track through team consensus and conflict resolution
  • Minimize communication misunderstandings
  • Prevent team “break-ups” by using constructive feedback
  • Achieve better results through clear, open and honest communication
  • Optimize time, money and resources by putting the right people on the right projects

What you will cover:

  • The ins and outs of communication skills
  • Team dynamics: what’s unique about project teams
  • Conflict management…successful team behaviors
  • How to delegate and run effective meetings
  • Communicating during project implementation and closure: conveying appreciation…what to do when crisis hits…performance reporting
  • Negotiating agreements: a PM’s sources of power
  • Achieving commitment and creating project successes

Course Outline:

Learning Objectives

  • Build a High-Performing Team and Create Commitment to Assist Your Team in Meeting Its Deadlines
  • Communicate More Clearly Within the Project Environment, Including Giving and Receiving Constructive Feedback
  • Delegate More Successfully as a Project Manager
  • Facilitate Effective Meetings, Including Presenting an Options Paper to Get the Team or Stakeholders to Make a Decision
  • Manage Various Types of Communications Throughout the Project Life Cycle
  • Resolve Conflicts to Keep Team Committed and on Track
  • Negotiate More Effectively, Understanding How to Better Utilize Various Influencing Styles
Leading in Today’s Project Environment

  • Understand the Need for Project Management and How Its Application Has Changed over the Years
  • Analyze Project Failures at a Greater Depth of Understanding
  • Define What Project Success, High Commitment, and Superior Communication Mean and How They Relate in Your World
  • Identify the Key Leadership Skills Needed By a Project Manager and Assess Your Own Style
The Ins and Outs of Communication Skills

  • Utilize Different Communication Techniques to Communicate with Your Project Stakeholders and Team Members in a Clear, Concise Way
  • Give and Receive Constructive Feedback, Especially During Times of Anger, Disappointment, and Frustration
  • Understand and Experience the Fact That the Same Words Can Mean Different Things to Different People
  • Understand the Different Methods of Communicating Within a Project Team and Minimize the Barriers to Communication
Understanding Team Dynamics

  • Identify the Characteristics of High-Performing, Spirited Teams
  • Assess the Phase That You Are In and Your Project Team Is In, Using the Team Spirit Process of Development
  • Understand Conflict, the Role It Plays in Teams, Your Conflict Style, and Methods to Deal with It
  • Mediate Disputes Between Your Project Team Members to Assess Your Team and Determine Possible Actions to Improve Team Behaviors
Communication During the Project Definition and Planning Phases

  • Identify Your Key Stakeholders and Interview Them to Gather Their Wants and Needs
  • Communicate with the Project Team and Stakeholders During Phase 1 (Project Definition) and Phase 2 (Planning) of the Project
  • Understand the Three Levels of Communication Surrounding a Project
  • “Let Go of the Work” and Delegate More Successfully
Communication During Project Implementation and Closure

  • Communicate and Report Status During Project Implementation to Both Team Members and Stakeholders in a Way That Minimizes the Chance of Miscommunications
  • Hold Effective Team Meetings and Obtain Feedback from Team Members
  • Understand “Consensus” and How and When to Use It with Project Teams
  • Re-plan the Project When It Is in Crises and Present Options to Stakeholders in a Way That Optimizes the Chance That They Will Make a Decision
Negotiating Agreements

  • Identify and Utilize Key Skills, Strategies, and Tactics Needed to Successfully Manage the Negotiation Process
  • Understand a Project Manager’s Sources of Power and Analyze Your Ability to Influence Others
  • Organize a Negotiation Using the Five Stages of the Negotiation Process
Wrap-Up: Effective Project Leadership

  • Understand the Team Dynamics That Effective Project Managers Are Trying to Create in Order to Create a Highly Committed Team and More Project Successes
  • Choose and Implement Some Tips in Creating Positive Team Dynamics
  • Return to Work and Implement Some Ideas from This Course

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Still have questions? Ask the community.

Refund Policy
Transfer, Cancellation and Refund Policy:

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks’ notice, or fail to attend, you will be liable for the entire program fee. 

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please email CourseHorse.

Pricing, Offers, and Discounts Policy:

AMA-delivered programs are eligible for AMA member pricing, GSA pricing, special offers, and discounts as applicable, according to the terms of the specific pricing, offer and/or discount. Third party-delivered programs available through AMA and Express Skills courses are excluded from all discounted pricing, offers, and discounts offered by AMA, including but not limited to AMA member pricing, GSA pricing, AMA Seminar Savings Pass redemptions, AMA SLS Contract pricing, AMA Annual Pass/All-Access Pass, and complimentary registrations of any type.
Start Dates (1)
Start Date Time Teacher # Sessions Price
9:00am - 5:00pm Eastern Time TBD 3 $2,795
This course consists of multiple sessions, view schedule for sessions.
Thu, Feb 09 9:00am - 5:00pm Eastern Time TBD
Fri, Feb 10 9:00am - 4:30pm Eastern Time TBD

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School: American Management Association

American Management Association

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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