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Difficult Conversations

at General Assembly - Downtown

(2542)
Course Details
Price:
$55
Start Date:

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Location:
Downtown, Downtown/Northeast
360 E 2nd St Ste 400
Btwn S Central Ave & S San Pedro St
Los Angeles, California 90012
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Description
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 20
Teacher: Allison Goldberg

Flexible Reschedule Policy: This provider has flexible, free rescheduling for any-in person workshop. Please see the cancellation policy for more details

What you'll learn in this self improvement class:

Workplace conflict and tension are inevitable; when working closely with others, issues are bound to pop up. However, unresolved conflict can affect decision-making, productivity, and motivation. One research study even found that conflict avoidance could be as costly as $1500 and a workday lost per employee avoiding a difficult conversation!

Although confrontation typically carries a negative connotation, when handled correctly, productive confrontations can fix problems, build trust, and boost respect and understanding. In this experiential workshop, participants will gain the confidence and tools to have productive confrontations. They will learn how to hold colleagues accountable for poor actions, resolve issues, and ultimately strengthen relationships.

Participants will practice: 
  • deciding when and how to confront a colleague, to ensure privacy and keeping the relationship intact;
  • approaching colleagues candidly, calmly, and with an open mind, after assessing potential personal blind-spots;
  • applying effective conversation strategies and empathy to strive for the productive dialogue;
  • navigating high pressure or emotional scenarios by putting respect first and problem solving collaboratively;
  • putting their new tools into action by role-playing with relatable, high stakes situations.
Takeaways
  • the importance of having confrontations
  • steps and language that can be used for productive confrontations
  • when and how to use these skills to promote a culture of accountability, collaboration, trust, and continuous improvement.

School Notes:
For students enrolling in 12 week part time and immersive classes, it is not recommended that you book more than one class simultaneously.

Still have questions? Ask the community.

Refund Policy
If you can't make it to a class/workshop, please email us at [email protected] at least 7 days before the scheduled event date. No refunds will be given after this timeframe.

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School: General Assembly

General Assembly

General Assembly is a pioneer in education and career transformation, specializing in today’s most in-demand skills. The leading source for training, staffing, and career transitions, we foster a flourishing community of professionals pursuing careers they love.

What began as a co-working space in...

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