Citrix XenApp and XenDesktop Help Desk Support
- All levels
- 18 and older
- $2,000
- Earn 20,000 reward points
- Price Lock Guarantee
- Live, Interactive online classroom
- 16 hours over 2 sessions
May 13th
10am–5:30pm EDT
Meets 5 Times
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- $2,000
- 16 hours over 2 sessions
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Class Description
Description
What you'll learn in this citrix training:
The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment. Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.
Who Should Attend
This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.
Who Should Attend
This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.
Remote Learning
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.
Refund Policy
Please notify us at [email protected]
- 7 or more business days in advance of your scheduled class if you need to cancel your reservation for applications classes.
- 12 or more business days for technical classes.
In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.
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