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Mastering the Art of Critical Conversations

Learn how to navigate difficult conversations with confidence and achieve productive results in any situation. Enhance your communication skills and gain the courage to speak openly and honestly, even in high-stakes discussions. Join this course at the American Management Association and master the art of critical conversations.

  • All levels
  • 21 and older
  • $2,695
  • Live, interactive online classroom
  • 15 hours & 30 minutes over 2 sessions

Start Dates (24)

  • $2,695
  • 15 hours & 30 minutes over 2 sessions
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  • Mon, Jun 24 at 10:00am - 6:00pm
  • Tue, Jun 25 at 10:00am - 5:30pm
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  • Tue, Jun 25 at 10:00am - 5:30pm
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  • Tue, Jun 25 at 10:00am - 5:30pm
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Class Description

Description

What you'll learn in this communications course:

If you're like most people, you run into trouble when conversations turn from routine to crucial. Your body’s natural fight-or-flight response takes over. The knee-jerk response is to run and dodge the topic, hide behind an email, or just wing it and hope for the best.

Productivity stems from face-to-face communication, as well as your ability to express controversial and risky opinions effectively. Attend this course and practice using real-life models to conduct difficult conversations on any topic. You’ll gain the skills and summon the courage to step up, speak openly and honestly, and get results that count. 

What You Will Cover

  • Analyzing elements of a critical conversation
  • Understanding your physiological response and when emotional hijacking occurs
  • Recognizing your default mode under stress and your preferred conflict style
  • Practicing tools to deal with various emotional responses
  • Examining your beliefs and self-fulfilling tendencies
  • Identifying remedies to manage critical conversations when they get off track
  • Preparing for and practicing different types of critical conversations
  • Diagnosing and addressing problems while having critical conversations
  • Practicing having critical conversations “on the fly”

How You Will Benefit

  • Determine your “hot buttons” and take steps to manage your emotions
  • Transform relationships by addressing real issues with authenticity
  • Openly express opinions that can lead to success and productivity
  • Give and receive feedback without negativity
  • Self-monitor your reactions and keep calm during critical conversations
  • Develop advance strategies for managing critical conversations, as well as getting them back on track
  • Improve your ability to shape results and get things done

Who Should Attend

Anyone who wants to be better prepared to manage critical conversations that can have a significant impact on relationships at work.

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at American Management Association (5)

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The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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