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Effectively Communicating in The Moment

Master the art of confident and spontaneous communication in all areas of your professional life. Enhance your in-the-moment communication capabilities and gain the confidence to handle unexpected situations with ease. Join us at the American Management Association for a transformative course that will empower you to excel in unscripted moments.

  • All levels
  • 21 and older
  • $2,695
  • Live, interactive online classroom
  • 15 hours & 30 minutes over 2 sessions
Effectively Communicating in The Moment
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  • $2,695
  • 15 hours & 30 minutes over 2 sessions
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  • Mon, Apr 29 at 9:00am - 5:00pm
  • Tue, Apr 30 at 9:00am - 4:30pm
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  • Tue, Apr 30 at 9:00am - 4:30pm
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  • Mon, Apr 29 at 9:00am - 5:00pm
  • Tue, Apr 30 at 9:00am - 4:30pm
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Class Description

Description

What you'll learn in this communications course:

Feel empowered when called upon to “stand and deliver” in spontaneous moments

Who Should Attend:

All business professionals at any point in their careers who need to develop and improve their in-the-moment communication capabilities and confidence.

It’s happened to all of us—you’re asked unexpectedly during a meeting to give a project update, or are stopped in the hallway with an important question, or are cornered in a challenging conversation. You can’t plan for these unrehearsed events, but you can take steps to always be confident and ready when they do happen.

Now you can apply preemptive and in-the-moment strategies to excel when communicating in unscripted situations. You’ll learn strategies for managing emotional and physiological responses, along with mental templates to guide and frame your responses. Then you’ll practice five workplace situations where you must effectively meet immediate communication demands. Beyond these hands-on activities, you’ll also receive peer and leader feedback plus insights from a video session that will help you recognize and improve your nonverbal delivery behaviors.

How you will benefit:

  • Manage stress in difficult impromptu interactions
  • Organize and frame responses using mental templates
  • Develop behaviors that convey professionalism
  • Assess your professional strengths and opportunities when communicating in the moment
  • Apply preemptive mindfulness to bring out your best self
  • Employ listener analysis to frame messages
  • Use in-the-moment strategies to organize your thinking
  • Integrate impactful nonverbal delivery behaviors into your in-the-moment communications

What you will cover:

  • Assessing your in-the-moment communication needs
  • Reviewing a listener-centered approach to organizing your ideas in the moment
  • Starting strong: preemptive emotional/physical tools for stress management
  • Learning tools and strategies for rapid communication
  • Applying nonverbal behaviors that exude confidence and competence
  • Applying new in-the-moment mental templates
  • Identifying stalling techniques that don’t erode credibility
  • Exploring situational in-the-moment communication
  • Recognizing the power of questions to build focused and succinct in-the-moment responses
  • Reviewing approaches to use in five common workplace in-the-moment communication situations
  • Understanding how social media, texting and emailing relate to in-the-moment communications
  • Handling hostile questions assertively and professionally
  • Handling mediated in-the-moment communication on phone calls, in videoconferences and on conference calls
  • Exploring and practicing small talk in social or business networking events

Course Outline:

Learning Objectives

  • Assess Your Professional Strengths and Opportunities When Communicating in the Moment
  • Apply Preemptive Mindfulness and Stress Management Strategies to Bring Your Best Self to In-the-Moment Communication Challenges
  • Use In-the-Moment Mental Templates to Organize Your Thinking and Frame Your Responses
  • Integrate Impactful Nonverbal Delivery Behaviors with Your In-the-Moment Communication
Getting Started

  • Identify Professional Strengths and Opportunities When Communicating in the Moment
  • Apply Listener-Centered Approaches to Organizing Ideas in the Moment
  • Employ Listener Analysis to Frame Messages
  • Apply Preemptive Strategies for Stress Management
Practicing Tools and Strategies for Rapid Communication

  • Choose Appropriate Mental Templates to Organize Responses in the Moment
  • Apply Nonverbal Behaviors and Delivery That Exude Confidence and Competence
  • Complement Nonverbal Behaviors with Verbal Strategies That Create a Sense of Confidence and Competence
  • Analyze Personal Communication Behaviors and In-the-Moment Communication
Situational, In-the-Moment Communication

  • Identify the Power of Questions to Build In-the-Moment Responses That Are Focused and Succinct
  • Apply Strategies to Handle Hostile Questions and Remain Confident and Communicative
  • Recognize and Leverage the In-the-Moment Demands of Five Common Workplace Situations
Situational, In-the-Moment Communication Workshop

  • Use In-the-Moment Communication Techniques and Strategies in Common Workplace Communication Situations
  • Create an Ongoing Action Plan to Develop In-the-Moment Communication Competence

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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