How to Communicate with Diplomacy, Tact, & Credibility

How well you communicate can make or break your professional image, influencing how others view your work, your performance, and even your technical skillsets and your prospects for career mobility. This communication skills seminar will teach you how to choose and use the most appropriate words and emotional tone for every business situation. 

In just two days, you'll gain insights into your communication style and that of others, while gaining skills for clearly and effectively receiving and transmitting information, ideas, thoughts, feelings, and needs.

How You Will Benefit

• Communicate efficiently and tactfully with clients, direct reports, colleagues, your boss, and senior management
• Respond in a professional manner, even when you're out of your comfort zone
• Strengthen your communication effectiveness with active listening
• Elicit cooperation and respect by modeling
• Improve your image through the increased self-awareness you'll gain

Learning Objectives

• How communicating with diplomacy, tact, and credibility positively impacts the image others have of you
• Use a style that communicates diplomacy, tact, and credibility
• Match your communication style with the communication style of others
• How diplomacy, tact, and credibility can be utilized through good communication skills
• Remove the roadblocks to effective communication
• Use the visual, verbal, and vocal components of communication
• Know-Feel-Do model of communicating
• Barriers and obstacles to effective listening
• Use good listening skills to build and improve your image and your ability to communicate with diplomacy, tact, and credibility
• Practice your listening skills and receive feedback on ways to be a better listener
• Use diplomacy and tact
• Five actions that make for credible communication
• Handle difficult situations with diplomacy, tact, and credibility
• Create an action plan to utilize your communication skills of diplomacy, tact, and credibility at work