Discover Classes. Earn Rewards.

ITIL® Lifecycle - Continual Service Improvement

at Mountainview ITSM - Near North Side

Course Details
Price:
$1,999 10 seats left
Start Date:

Mon, Nov 18, 8:30am - Nov 21, 5:00pm (4 sessions)

Next start dates (10)

Location:
Near North Side, Downtown/Loop
540 N Michigan Ave
Btwn E Ohio St & E Grand Ave
Illinois City, Illinois 60611
(Map)
Share:
Important:
Classes are only held if at least 5 students show up.
Purchase Options
Description
Class Level: Intermediate
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this itil training:

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Continual Service Improvement publication. 

The ITIL Intermediate Qualification: Continual Service Improvement (CSI) Certificate is a free standing  qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. 

Course Syllabus:
  • Learning Unit CSI01: Introduction to continual service improvement
  • Learning Unit CSI02: Continual service improvement principles
  • Learning Unit CSI03: Continual service improvement process
  • Learning Unit CSI04: Continual service improvement methods and techniques
  • Learning Unit CSI05: Organizing for continual service improvement
  • Learning Unit CSI06: Technology considerations 
  • Learning Unit CSI07: Implementing continual service improvement 
  • Learning Unit CSI08: Challenges, critical success factors and risks
Prerequisite Entry Criteria:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to  gain admission. 

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required: 
  • Earlier ITIL (V2) Foundation plus Foundation Bridge 
  • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
Eligibility for Examination:
To be eligible for the ITIL Intermediate: Service design qualification, candidates shall fulfil the following requirements:
  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited elearning solution) for this syllabus, as part of a formal, approved training course/scheme
  • A basic IT literacy and around 2 years IT experience are highly desirable 
  • Hold the ITIL Foundation Certificate in IT Service Management
  • It is also recommended that students should complete at least 21 hours of personal study by  reviewing the syllabus and the ITIL Service Design publication in preparation for the examination, specifically Chapter 2: Service management as a practice.

Still have questions? Ask the community.

Refund Policy
  • If purchased less than a year ago: A 100% refund on the exam portion less an administration fee.
  • If purchased more than a year ago: Not refundable but a credit of the value of the service can be used towards other Mountainview Training or Services. 
  • Courses are transferable if CourseHorse is notified otherwise an administration fee will be applied.

Map

Google Map

Mountainview ITSM

All classes at this location

Start Dates (11)
Start Date Time Teacher # Sessions Price
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Nov 19 8:30am - 5:00pm TBD
Wed, Nov 20 8:30am - 5:00pm TBD
Thu, Nov 21 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Nov 26 8:30am - 5:00pm TBD
Wed, Nov 27 8:30am - 5:00pm TBD
Thu, Nov 28 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Dec 03 8:30am - 5:00pm TBD
Wed, Dec 04 8:30am - 5:00pm TBD
Thu, Dec 05 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Dec 10 8:30am - 5:00pm TBD
Wed, Dec 11 8:30am - 5:00pm TBD
Thu, Dec 12 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Dec 17 8:30am - 5:00pm TBD
Wed, Dec 18 8:30am - 5:00pm TBD
Thu, Dec 19 8:30am - 5:00pm TBD
Start Date Time Teacher # Sessions Price
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Dec 24 8:30am - 5:00pm TBD
Wed, Dec 25 8:30am - 5:00pm TBD
Thu, Dec 26 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Dec 31 8:30am - 5:00pm TBD
Wed, Jan 01 8:30am - 5:00pm TBD
Thu, Jan 02 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Jan 07 8:30am - 5:00pm TBD
Wed, Jan 08 8:30am - 5:00pm TBD
Thu, Jan 09 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Jan 14 8:30am - 5:00pm TBD
Wed, Jan 15 8:30am - 5:00pm TBD
Thu, Jan 16 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Jan 21 8:30am - 5:00pm TBD
Wed, Jan 22 8:30am - 5:00pm TBD
Thu, Jan 23 8:30am - 5:00pm TBD
Start Date Time Teacher # Sessions Price
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Jan 28 8:30am - 5:00pm TBD
Wed, Jan 29 8:30am - 5:00pm TBD
Thu, Jan 30 8:30am - 5:00pm TBD

Benefits of Booking Through CourseHorse

Booking is safe. When you book with us your details are protected by a secure connection.
Lowest price guaranteed. Classes on CourseHorse are never marked up.
This class will earn you 19990 points. Points give you money off your next class!
Questions about this class?
Get help now from a knowledge expert!
Questions & Answers (0)

Get quick answers from CourseHorse and past students.

Similar Classes

School: Mountainview ITSM

Mountainview ITSM

Mountainview ITSM specializes in Information Technology Service Management. We have been delivering services since 1992. We are a World-wide Accredited Training Organization and Accredited Courseware Provider for:

  • ITIL
  • ISO 20000 
  • ISO 27000
  • PRINCE2
  • MoR
  • and more
Mountainview’s success is directly attributable...

Read more about Mountainview ITSM

CourseHorse Approved

This school has been carefully vetted by CourseHorse and is a verified Chicago educator.

Ready to take this class?
BOOK NOW
Taking this class for work? Get exclusive perks & discounts for free.
Loading...