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ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. This class prepares you to sit for the ITIL Foundation certificate exam. Course Outline Unit 1: Introduction Topic A: Course Objectives...

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Operation publication.  The ITIL Intermediate Qualification: Service Operation Certificate is a free-standing qualification but...

This is a 10-week part-time or 1-week accelerated course. This 10-week course will teach you how to use large datasets to make critical decisions. The Big Picture: Confidently make—and defend—critical decisions using the results of your data analysis. Skills, Tools, & Strategies: Use Excel, SQL, and Tableau to spot trends and drive business...

Cisco Certified Network Associate (CCNA) validates the ability to install, configure, operate, and troubleshoot medium-size route and switched networks, including implementation and verification of connections to remote sites in a WAN.  CCNA curriculum includes basic mitigation of security threats, introduction to wireless networking concepts...

Find out how to build effective visualizations and dashboards. Learn how to quickly connect to data sources; build useful calculations; build data visualizations including bar & line charts, geographic maps, scatter plots, dual axis charts, and tables; build dashboards; share with others. Learn how to create and present stories. Course Outline...

Learn to create visualizations including box and whisker plots, dual axis, and combination charts. Create and edit calculations, use parameters. Tell a data story with dashboards by creating a dashboard framework and implementing actions. Create trends, distributions, and built-in forecasting. Course Outline 1. Going Further with Visualizations:...

Agile Scrum or Agile Project Management is an iterative and incremental method of managing the design and build activities for engineering, information technology, and new product or service development projects in a highly flexible and interactive manner. We offer a 3-day (or 6-evening) instructor-in-the-room Agile Scrum Master training course designed...

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and strategy as documented in the ITIL Service Strategy publication.  The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification...

This class will prepare you to pass the Amazon Web Services (AWS) Certified Cloud Practitioner exam. You’ll learn what the AWS Cloud is and the basic global infrastructure, and be able to describe the core characteristics of deploying and operating in the AWS Cloud. You’ll work hands-on in AWS during the class. Note: Effective July 1, 2020, all...

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management. The ITIL Foundation certificate in IT Service Management is not intended to enable the...

Attendees can improve collaboration and alignment in a SAFe® Lean-Agile enterprise when they become a SAFe 4 Architect. The SAFe® for Architects course prepares System, Solution, and Enterprise Architects to engage across the organization as effective leaders and change agents who collaboratively deliver architectural solutions. During...

This is a 12-week full-time career accelerator course. Master smarter decisions by gaining the data analytics, data modeling, programming and statistics skills you need to start a career in data. What You'll Learn In this program, you’ll take on real world problems by analyzing data sets for insights and presenting findings using statistics,...

Our ITIL Foundation® and Certification course material is designed by ITIL master instructors to ensure that participants pass the ITIL® Foundation certification exam. MSys ITIL certification training makes participants familiar with ITIL framework which is a source of good practice in IT service management. Our hands-on training helps participants...

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Design publication.  The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also...

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Transition publication.  The ITIL Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but...