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ITIL® Capability - Service Offerings and Agreements

at Mountainview ITSM - Near North Side

Course Details
Price:
$2,199 10 seats left
Start Date:

Mon, Sep 28, 8:30am - Oct 02, 5:00pm Central Time (5 sessions)

Next start dates (9)

Location:
Near North Side, Downtown/Loop
540 N Michigan Ave
Btwn E Ohio St & E Grand Ave
Illinois City, Illinois 60611
(Map)
Important:
Classes are only held if at least 5 students show up.
Description
Class Level: Intermediate
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this itil training:

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. 

Course Syllabus:
  • Learning Unit SOA01: Introduction to service offerings and agreements (SOA) 
  • Learning Unit SOA02: Service portfolio management 
  • Learning Unit SOA03: Service catalogue management 
  • Learning Unit SOA04: Service level management 
  • Learning Unit SOA05: Demand management
  • Learning Unit SOA06: Supplier management 
  • Learning Unit SOA07: Financial Management for IT services 
  • Learning Unit SOA08: Business relationship management 
  • Learning Unit SOA09: SOA roles and responsibilities
  • Learning Unit SOA10: Technology and implementation considerations
Prerequisite Entry Criteria:

Candidates wishing to be trained and examined for this qualification must already hold the ITILFoundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission 

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required: 
  • Earlier ITIL (V2) Foundation plus Foundation Bridge 
  • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
It is recommended that candidates: 
  • Can demonstrate familiarity with IT terminology and understand that the context of service offerings and agreements management within their own business environment is strongly recommended 
  • Have experience of working in the service management capacity within a service provider environment, with responsibility for at least one of the following management processes and activities: 
  1. Service portfolio management 
  2. Service catalogue management 
  3. Service level management 
  4. Demand management 
  5. Supplier management 
  6. Financial management for IT services 
  7. Business relationship management 
Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Strategy and ITIL Service Design publications.

Still have questions? Ask the community.

Refund Policy
  • If purchased less than a year ago: A 100% refund on the exam portion less an administration fee.
  • If purchased more than a year ago: Not refundable but a credit of the value of the service can be used towards other Mountainview Training or Services. 
  • Courses are transferable if CourseHorse is notified otherwise an administration fee will be applied.

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All classes at this location

Start Dates (10)
Start Date Time Teacher # Sessions Price
8:30am - 5:00pm Central Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Sep 29 8:30am - 5:00pm Central Time TBD
Wed, Sep 30 8:30am - 5:00pm Central Time TBD
Thu, Oct 01 8:30am - 5:00pm Central Time TBD
Fri, Oct 02 8:30am - 5:00pm Central Time TBD
8:30am - 5:00pm Central Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Oct 06 8:30am - 5:00pm Central Time TBD
Wed, Oct 07 8:30am - 5:00pm Central Time TBD
Thu, Oct 08 8:30am - 5:00pm Central Time TBD
Fri, Oct 09 8:30am - 5:00pm Central Time TBD
8:30am - 5:00pm Central Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Oct 13 8:30am - 5:00pm Central Time TBD
Wed, Oct 14 8:30am - 5:00pm Central Time TBD
Thu, Oct 15 8:30am - 5:00pm Central Time TBD
Fri, Oct 16 8:30am - 5:00pm Central Time TBD
8:30am - 5:00pm Central Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Oct 20 8:30am - 5:00pm Central Time TBD
Wed, Oct 21 8:30am - 5:00pm Central Time TBD
Thu, Oct 22 8:30am - 5:00pm Central Time TBD
Fri, Oct 23 8:30am - 5:00pm Central Time TBD
8:30am - 5:00pm Central Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Oct 27 8:30am - 5:00pm Central Time TBD
Wed, Oct 28 8:30am - 5:00pm Central Time TBD
Thu, Oct 29 8:30am - 5:00pm Central Time TBD
Fri, Oct 30 8:30am - 5:00pm Central Time TBD
Start Date Time Teacher # Sessions Price
8:30am - 5:00pm Central Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Nov 03 8:30am - 5:00pm Central Time TBD
Wed, Nov 04 8:30am - 5:00pm Central Time TBD
Thu, Nov 05 8:30am - 5:00pm Central Time TBD
Fri, Nov 06 8:30am - 5:00pm Central Time TBD
8:30am - 5:00pm Central Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Nov 10 8:30am - 5:00pm Central Time TBD
Wed, Nov 11 8:30am - 5:00pm Central Time TBD
Thu, Nov 12 8:30am - 5:00pm Central Time TBD
Fri, Nov 13 8:30am - 5:00pm Central Time TBD
8:30am - 5:00pm Central Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Nov 17 8:30am - 5:00pm Central Time TBD
Wed, Nov 18 8:30am - 5:00pm Central Time TBD
Thu, Nov 19 8:30am - 5:00pm Central Time TBD
Fri, Nov 20 8:30am - 5:00pm Central Time TBD
8:30am - 5:00pm Central Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Nov 24 8:30am - 5:00pm Central Time TBD
Wed, Nov 25 8:30am - 5:00pm Central Time TBD
Thu, Nov 26 8:30am - 5:00pm Central Time TBD
Fri, Nov 27 8:30am - 5:00pm Central Time TBD
8:30am - 5:00pm Central Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Dec 01 8:30am - 5:00pm Central Time TBD
Wed, Dec 02 8:30am - 5:00pm Central Time TBD
Thu, Dec 03 8:30am - 5:00pm Central Time TBD
Fri, Dec 04 8:30am - 5:00pm Central Time TBD

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School: Mountainview ITSM

Mountainview ITSM

Mountainview ITSM specializes in Information Technology Service Management. We have been delivering services since 1992. We are a World-wide Accredited Training Organization and Accredited Courseware Provider for:

  • ITIL
  • ISO 20000 
  • ISO 27000
  • PRINCE2
  • MoR
  • and more
Mountainview’s success is directly attributable...

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