Customer Service Training in Los Angeles, CA

The focus of the training is to ensure increased customer satisfaction, increased repeat business, increased customer referrals, increase sales and a decreased staff turnover. Learning Objectives: Making a good first impression Maintaining a positive and courteous attitude  Reading body language  Asking questions and listening skills ...

We run public customer service classes as well as onsite customer service training across the country. The focus of the training is to ensure increased customer satisfaction, increased repeat business, increased customer referrals, increase sales and a decreased staff turnover. Learning Objectives: Making a good first impression  Maintaining...

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of...

Learn tools and techniques to position yourself and your organization as an authority. Be in control as you learn to get information to your customers in a rational and reasonable manner. We will cover: Setting a communication frequency with your audience Setting expectations and policies around refunds and the ease of giving customer’s money back...

In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers. After completing this course, students will know how to: Discuss the basics of service standards,...

Emotional Intelligence & Customer Service in Times of Crisis Session 1 of Customer Service in Time of Crisis In times like these, people are in reaction mode. They’re working more from “fight vs. flight” than using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that...

Design for Six Sigma (DFSS) overview provides a summary of methodologies for designing the quality and reliability into products, services and processes. It provides overview of the concepts, process and methodologies needed to understand DFSS. Course Benefits Using DFSS approach, attendees understand how to design quality into products, processes...

Integrated Marketing Communications is designed to ensure that the information received by a customer or potential customer for a product or service is consistent.  This concept includes simultaneously marketing through many online and offline marketing channels. Online marketing channels include any interactive marketing campaigns or programs,...

A Notary Signing Agent is a notary public who has specialized expertise in the handling of mortgage loan documents. With the housing market on the rebound, this will be an in-demand service for notary publics!  Currently, Notary Signing Agents can make anywhere from $80-$150 per loan package. In this six-hour seminar,...

A student in this class will learn how to be a Salesforce Service Cloud Consultant. The instructor will cover all the key customer service concepts within Salesforce in addition to sharing real world experiences and best practices.  The topics covered in this class are, but not limited to:  Software Development Lifecycles Project management...

A student in this class will learn how to be a Salesforce Service Cloud Consultant. The instructor will cover all the key customer service concepts within Salesforce in addition to sharing real world experiences and best practices.  The topics covered in this class are, but not limited to:  Software Development Lifecycles Project management...

Consumer empathy. It’s the key to successful product strategy, design, and marketing. Through it, we find unanswered questions, unmet needs, and idea­ catalyzing behaviors. But building a business, product, or service around a point­-in-­time understanding of your consumer is a strategy destined to fail. To successfully create an offering that...

Unleash Your Sales Greatness is a 3 hr workshop that focuses on Sales 101 Training. Our mission is to provide a positive, professional, social networking environment for information seekers to learn and sharpen their understanding of sales. Unleash Your Sales Greatness serves as a resource to uplift, encourage, and support individuals throughout their...

Consumer empathy. It’s the key to successful product strategy, design, and marketing. Through it, we find unanswered questions, unmet needs, and idea­ catalyzing behaviors. But building a business, product, or service around a point­-in-­time understanding of your consumer is a strategy destined to fail. To successfully create an offering that...

Building strong relationships with your customers is the key to sales success. Salesforce is a powerful tool that enables you to manage your customer relationships more effectively and efficiently - resulting in greater sales to new and existing customers. This course will give you the knowledge and skills you need to use Salesforce in the real world...