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ServiceNow CSM (Customer Service Management) is unfortunately unavailable

Thankfully we have 3 other Customer Service Classes for you to choose from. Check our top choices below or see all classes for more options.

Customer Service Excellence: How to Win and Keep Customers

American Management Association See all classes by this school

Develop the skills and strategies needed to deliver outstanding customer service in a competitive business landscape. This course covers techniques for building strong client relationships, increasing satisfaction, and handling difficult situations with professionalism and composure. An essential resource for anyone looking to create meaningful, lasting customer connections.

(8) All levels 21 and older
$2,445

2 sessions

Attend
+24450 pts
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Emotional Intelligence for Interpersonal Excellence

Improving Communications See all classes by this school @ Virtual Classroom

Emotional Intelligence for Interpersonal Excellence is a 2-hour interactive virtual class that helps participants stay calm, respond professionally, and build stronger connections in challenging situations. Through practical tools and hands-on practice, attendees learn how to manage emotional reactions, use empathy effectively, and create more positive outcomes with customers and colleagues.

(45) All levels 18 and older
$279
Attend
+2790 pts
Gift it!

Becoming a Trusted Advisor: How to Develop More Valuable Customer Relationships

American Management Association See all classes by this school

Discover how to grow valuable customer relationships and become a trusted advisor in this workshop from the American Management Association. Build the skills to navigate critical conversations, earn lasting trust, and influence clients in ways that grow your business. Join today and step into a true partner role.

(8) All levels 21 and older
$1,595
Attend
+15950 pts
Gift it!
See all Customer Service classes Online

ServiceNow CSM (Customer Service Management)

  • All levels
  • 16 and older
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  • Live Online Training
  • 24 hours over 3 sessions

Start Dates (0) $3,190/person

No upcoming dates are currently available.

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Class Description

Description

This is a custom course on ServiceNow CSM (Customer Service Management).

Who Should Go For This Training?:

  • Customer Service Managers
  • Customer Service Representatives

Course Outline:

  • Principles and Foundation Data
  • Agent Experience
  • Customer Experience: Customer Service Portal
  • CSM Workflow Integrations
  • CSM: Implementing Customer Service Operations
  • CSM: Implementing Customer Experience
  • CSM: Implementation Best Practices
  • Reporting and Performance Management
  • CSM Mobile Experience
  • CSM Additional Capabilities
  • Contextual Search and AI Search related to CSM

Learn more about ServiceNow CSM (Customer Service Management) at NetCom Learning.

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

A student who cancels within 7 days of signing the enrollment agreement but before instruction begins receives all monies returned with the exception of the non-refundable registration fee.

Thereafter, a student will be liable for:

  • The non-refundable registration fee of $100 plus
  • The cost of any textbooks or supplies accepted plus
  • Tuition liability as of the student's last date of physical attendance
If Termination Occurs

  • Prior to or during the first week - 0% Penalty
  • During the second week - 25% Penalty
  • During the third week - 50% Penalty
  • During the fourth week - 75% Penalty
  • After the fourth week - 100% Penalty

The failure of a student to notify CourseHorse in writing of withdrawal may delay a refund of tuition.

Reviews of Classes at NetCom Learning (16)

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NetCom Learning

NetCom Learning is a leading provider of training and certification solutions for businesses, individuals, and government agencies. With over 20 years of experience, NetCom has worked with Fortune 500 companies, serviced thousands of business customers, and advanced the careers of over 50,000 professionals through expert-led training.

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NetCom Learning
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