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Improving Communications

Improving Communications offers mulitple training classes and speaking services to help individuals and organizations improve their communication skills. They have a proven track record of success, working with clients such as The Estée Lauder Companies and Madison Square Garden.

Upcoming Classes at Improving Communications (34)

All courses are held at unless indicated.

Tuesday, June 11th
10am–2pm EDT

$399

Wednesday, June 12th
1–2:30pm EDT

$125

Tuesday, June 18th
1–3pm EDT

$199

Tuesday, July 9th
10am–2pm EDT

$499

Wednesday, July 10th
10am–2pm EDT

$399

Tuesday, July 16th
10am–2pm EDT

$399

Wednesday, July 17th
10am–2pm EDT

$399

Tuesday, July 23rd
10am–2pm EDT

$399

Wednesday, July 24th
10am–2pm EDT

$399

Tuesday, July 30th
10am–2pm EDT

$399

Wednesday, July 31st
10am–2pm EDT

$399

Wednesday, August 7th
10am–1pm EDT

$229

Tuesday, August 13th
10am–2pm EDT

$399

Wednesday, August 14th
10am–2pm EDT

$499

Tuesday, August 20th
10am–2pm EDT

$399

Wednesday, August 21st
1–2:30pm EDT

$125

Wednesday, August 21st
10–11:30pm EDT

$149

Tuesday, August 27th
1–3pm EDT

$199

Tuesday, October 1st
10am–2pm EDT

$499

Wednesday, October 2nd
10am–2pm EDT

$399

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Showing 20 of 34 upcoming classes

Provider Description

Do communication problems waste your time and money?

Improving Communications provides individuals and organizations with Business Writing, Public Speaking, Customer Service, Leadership, and UB4I® Sales training classes, as well as supplying a dynamic and engaging speaker for events.

Communication problems waste time and money. Ineffective communication also causes morale problems. Eighty percent of corporate waste can be attributed to deficient communication. Due to poor English-speaking skills, the economy loses an estimated $75 billion annually (Fortune Magazine, 2003).

By providing communication skills training, businesses help individuals to write, speak, serve customers, and lead people more effectively. Positive results of these trainings mean efficient use of time and resources, increased client retention and sales, and increased credibility for managers and supervisors. An engaging and informative motivational speaker inspires your audience to reach greater achievements and grow your business.

Communication skills training helps individuals grow.

  • Greater public perception of credibility
  • Higher employee productivity
  • Consistent accuracy
  • Saved time
  • Increased profits
  • High morale
  • Greater respect among staff and leaders
Improving Communications serves a wide variety of clients. Since 2001, Improving Communications has provided trainings to employees of companies such as The Estée Lauder Companies, Madison Square Garden, Cablevision, The State University of New York, The Government of Singapore Investment Corporation, Georgian College, and Interstate National Dealer Services. We help our clients maximize their most important resource—their people.

Reviews of Improving Communications

(4.6-star rating across 45 reviews)
  • Leadership and Management Development

    Reviewed by Adame B. on 12/17/2021
    Great class
  • Leadership and Management Development

    Reviewed by Jennifer C. on 6/16/2021
    Small class size allowed for a more tailored discussion on topics of interest covered within class. Four hours was a bit tight to cram all that knowledge in, but somehow he made it work.
  • zxA Guide to Working Remotely (Webinar)

    Reviewed by Ada O. on 5/12/2020
    The class was very good. Excellent tips and visual aids
  • Leadership and Management Development

    Reviewed by Sean H. on 3/6/2020
    This class was fantastic. The points that were covered were extremely relevant and sparked very healthy discussion. The course book is a great resource that is easy to use and our instructor, Rich Atkins, was very knowledable, personable and funny. A great class that I would recommend for veteran and beginners in leadership roles.
  • Behavioral Interviewing: Building a Consistent Framework and Process

    Reviewed by Debbie W. on 11/14/2019
    Marc is very knowledgeable, a great teacher and personable. The course was excellent and I learned techniques that I will apply to my current role. Highly recommend this course for anyone who wants to improve their interviewing skills.
  • zxOnline Improving Customer Service

    Reviewed by Jason C. on 11/5/2019
    Very insightful, great exercises. I would advise doing this over the course of two days though, as one very long class with is exhausting. Other than that, it was a very positive experience.
  • zxOnline Improving Customer Service

    Reviewed by Peter M. on 11/1/2019
    Good on target and topic course. Efficient
  • Leadership and Management Development

    Anonymous review on 10/6/2019
    This was a really fun class. Small groups in varying business platforms. John Epstein was a very good moderator/educator.
  • zxOnline Improving Customer Service

    Reviewed by Shane M. on 6/25/2019
    This was a very well lead class. The instructor was very nice and easy to follow. He was also thoughtful, open and honest. I was very thankful also that he announced all the breaks, lunch and other housekeepings before the session so that we did not have to worry about that and could focus on the content. I would recommend him for sure to anyone looking to address their customer service needs. The content of the class was well thought out - the handouts were very relatable and used real-world examples to both illustrate and relate seemingly dense concepts in an easy to follow format!
  • Leadership and Management Development

    Anonymous review on 12/11/2018
    The course was good, but some improvements may help. (1) I think there were too many people relative to the size of the room; it would have been better to hold fewer people in that room or use a much larger room, for a more comfortable seating arrangement and a chance to cover more content during the day (2) The instructor didn't stick to the schedule he announced at the beginning of the class and bypassed a designated break by over an hour (3) It would have helped to have had water bottles in the room or announced to the entire class at the beginning of class where water was located. I was very uncomfortable during the first ~2.5 hours because I was need in water but was too polite to disrupt the class to go get a drink. I was waiting to ask during the 10:30 break, which didn't happen until 11:45 or so my discomfort made it slightly more difficult to focus on the class.
  • Leadership and Management Development

    Reviewed by Nancy V. on 4/12/2018
    I had a great experience taking this class! Learned a great deal of new skills and can’t wait to be able to apply them in my day to day work routine.
  • Advanced Presentation Skills

    Reviewed by Jim E on 4/2/2018
    Thanks once again for being such an important part of the success of our recent leadership conference. Your keynote really engaged the participants, got them thinking, and set the stage for our afternoon workshops. I appreciate your experience and confidence as a facilitator which allowed you to take some of our folks outside of their comfort zone in the afternoon workshop.
  • Advanced Presentation Skills

    Reviewed by Leslie B on 4/2/2018
    I couldn't be more delighted! Working with Improving Communications and Rich Atkins has been a splendidly positive experience, where my expectations were exceeded. I unequivocally recommend Improving Communications to those interested in improving their written or verbal communication skills.
  • Advanced Presentation Skills

    Reviewed by Jenny R on 4/2/2018
    You have changed my life! As long as I try to stick to your mantras, not only are my presentations better, but they are also so much easier to produce and reproduce in ppt. A great big thank you for making my daily work so much easier and more fun!
  • zxOnline Resume Writing, Networking, & Interviewing

    Reviewed by Jim E on 4/2/2018
    Thanks once again for being such an important part of the success of our recent leadership conference. Your keynote really engaged the participants, got them thinking, and set the stage for our afternoon workshops. I appreciate your experience and confidence as a facilitator which allowed you to take some of our folks outside of their comfort zone in the afternoon workshop.
  • zxOnline Resume Writing, Networking, & Interviewing

    Reviewed by Leslie B on 4/2/2018
    I couldn't be more delighted! Working with Improving Communications and Rich Atkins has been a splendidly positive experience, where my expectations were exceeded. I unequivocally recommend Improving Communications to those interested in improving their written or verbal communication skills.
  • zxOnline Resume Writing, Networking, & Interviewing

    Reviewed by Jenny R on 4/2/2018
    You have changed my life! As long as I try to stick to your mantras, not only are my presentations better, but they are also so much easier to produce and reproduce in ppt. A great big thank you for making my daily work so much easier and more fun!
  • zxOnline Improving Customer Service

    Reviewed by Janet L. on 9/13/2017
    The class was super-informative. I enjoyed learning from Rich. I wonder if you have a class on managing a customer service team. That would be helpful.
  • Leadership and Management Development

    Reviewed by Siddiq N. on 6/2/2017
    This was a very information and inspiring course
  • Business Grammar & Usage: English Boot Camp

    Reviewed by jennifer p. on 11/23/2015
    This class encompassed a good amount of information however I'm not sure I feel I was able to gain a ton of confidence when it comes to writing professional e-mails. The instructor was knowledgeable and interacted well with the class. The class was a bit too fast paced and didn't touch on sentence structure enough. There was a lot of time learning about nouns, verbs, adjectives, etc. rather than writing.
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Review Summary by CourseHorse

Students who have taken classes at Improving Communications have generally positive reviews of their experience. They appreciate the small class sizes, which allow for more tailored discussions on topics of interest. The instructors are knowledgeable and personable, making the classes enjoyable. Students mention that they learned relevant and applicable skills, such as leadership techniques and interviewing skills. Many students found the content of the classes well thought out, with relatable handouts and real-world examples. Overall, students found the classes informative and beneficial for their professional development. Direct quotes: - "The points that were covered were extremely relevant and sparked very healthy discussion." - "I learned techniques that I will apply to my current role."

Teachers at Improving Communications

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