ITIL® 4 Specialist: High Velocity IT

As organizations use information and related technologies to do business differently, the ability to rapidly launch new products and services to keep up with the competition becomes critical. To compete in this high–velocity environment, organizations must greatly intensify their agility, speed, cost–effectiveness, and responsiveness.

This ITIL 4 Specialist: High Velocity IT (HVIT) course explores the ways in which digital organizations and digital operating models function in high velocity environments. This module includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, Continuous Integration, Continuous Delivery, and Automatic Testing, focusing on rapid delivery of higher quality products & services while maximizing business value.

The course prepares you for the ITIL 4 Specialist: High Velocity IT exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.

The ITIL® 4 Specialist: High Velocity IT exam is included as part of this course.

Prerequisite(s):

Must hold the ITIL v3 or ITIL 4 Foundation Certificate

Audience:

ITIL Specialist High Velocity IT is aimed at IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments.

Outline:

Module 1: The Nature of High-Velocity in a Digital World

• Overview of the key ITIL 4 high-velocity terminology
• Understand when the transformation to high velocity IT is desirable and feasible
• Understand the five objectives associated with digital products – to achieve:
• Valuable investments – strategically innovative and effective application of IT
• Fast development – quick realization and delivery of IT services and IT-related products
• Resilient operations – highly resilient IT services and IT-related products
• Co-created value – effective interaction between service provider and consumer
• Assured conformance – to governance, risk and compliance (GRC) requirements.

Module 2: ITIL Operating Model – Digital Product Lifecycle

• Understand how high velocity IT relates to:
• The four dimensions of service management
• The ITIL service value system
• The service value chain
• The digital product lifecycle

Module 3: Fundamental Concepts for Delivering HVIT

• Understand the following concepts:
• Ethics
• Safety culture
• Toyota Kata
• Lean / Agile / Resilient / Continuous
• Service-dominant logic
• Design thinking
• Complexity thinking
• Use the principles, models and concepts to contribute to:
• Help get customers’ jobs done
• Trust and be trusted
• Commit to performance
• Deal with uncertainty
• Improve by being inquisitive

Module 4: Achieving Value with Digital Products

• Know how the service provider ensures valuable investments are achieved.
• Know how to use the following practices to contribute to achieving valuable investments:
• Portfolio management
• Relationship management
• Know how the service provider ensures fast deployment is achieved
• Know how to use the following practices to contribute to achieving fast deployment:
• Architecture management
• Business analysis
• Deployment management
• Service validation and testing
• Software development and management
• Know how the service provider ensures resilient operations are achieved
• Know how to use the following practices to contribute to achieving resilient operations:
• Availability management
• Capacity and performance management
• Monitoring and event management
• Problem management
• Service continuity management
• Infrastructure and platform management
• Know how the service provider ensures co-created value is achieved
• Know how to use the following practices to contribute to achieving co-created value with the service consumer:
• Relationship management
• Service design
• Service desk
• Know how the service provider ensures assured conformance is achieved
• Know how to use the following practices to contribute to achieving assured conformance:
• Information security management
• Risk management