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ITIL® 4 Specialist: Create, Deliver and Support is unfortunately unavailable

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ITIL® 4 Specialist: Create, Deliver and Support

Learn how to integrate different value streams and activities to create, deliver, and support IT-enabled products and services in this comprehensive course at TLG Learning. Prepare for the ITIL 4 Specialist certification and gain a deeper understanding of service management practices, methods, and tools. Prior ITIL certification required.

  • All levels
  • 18 and older
  • $2,385
  • Earn 10% Rewards
  • Price Lock
  • Interactive Online Classroom
  • 24 hours over 3 sessions

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  • $2,385/person
  • 24 hours over 3 sessions
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Class Description

Description

What you'll learn in this itil training:

This ITIL 4 Specialist: Create, Deliver, and Support (CDS) course covers the ‘core’ service management activities and the ‘creation’ of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services while also covering supporting practices, methods and tools and an understanding of service quality and improvement methods.

The course prepares you for the ITIL 4 Specialist: Create, Deliver, and Support exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.

The ITIL 4 Specialist: Create, Deliver, and Support exam is also included as part of this course.

Prerequisite(s):

Must hold the ITIL v3 or ITIL 4 Foundation Certificate

Audience:

ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

Outline:

Module 1: Planning and Building a Service Value Stream

  • Tackling the concepts and challenges related to SVS
  • Using the “shift left” approach
  • The true value of information and technology across the SVS

Module 2: Contributing to Creation, Delivery and Support

  • Using the value stream to design, develop and transition new services
  • Adding to a value stream by leveraging ITIL practices
  • Providing user support
  • Furthering the value stream for support through ITIL practices

Module 3: Creating, Delivering and Supporting Services

  • Coordinate, prioritize and structure activities
  • The value of buy vs. build, sourcing, and service integration and management

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

Open Enrollment Desktop Applications Classes -- You may reschedule or cancel your enrollment in a Desktop Applications class at no charge with at least five (5) or more business days advance written notice. If you reschedule or cancel your class with less notice or “no show” the full amount of your invoice must be paid. If you need to cancel your registration you also have the option to send a substitute student to your class or to reschedule your class at no additional cost on a space available retake basis for up to 12 months.

Open Enrollment Technical Training Classes with Level TT1, TT2 or TT3 Tech Pricing -- You may reschedule or cancel your enrollment in a Technical Training Class with Level TT1, TT2 or TT3 Tech Pricing at no charge with at least ten (10) or more business days advance written notice. If you reschedule or cancel your class with less notice or “no show” the full amount of your invoice must be paid. If you need to cancel you also have the option to send a substitute student to your class or to reschedule your class at no additional cost on a space available retake basis for up to 12 months.

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TLG Learning

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