ITIL 4® Foundation Certification Training is a unique course experience designed to give you a firmly-anchored introduction to ITIL 4®. The course includes the ITIL 4® Foundation exam.
Pre-requisite(s): none
Audience: ITIL 4® Foundation Certification Course is for anyone working in IT seeking knowledge in IT Service Management and how to provide business value. Additionally, anyone who is looking to upgrade their ITIL® v3 certification and knowledge.
Outline:
Lesson 1: ITIL 4 Overview
- Introduction to ITIL
- Key Concepts of ITIL
Lesson 2: The ITIL Framework
- The Four Dimensions of Service Management
- The ITIL Service Value System
Lesson 3: The ITIL Guiding Principles- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
Lesson 4: The ITIL Service Value System- Governance
- The Service Value Chain
- Continual Improvement
Lesson 5: Key ITIL Practices- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
Lesson 6: Other ITIL Practices- General Management Practices
- Service Management Practices
- Technical Management Practices
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.
