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Successfully Managing People

Learn how to develop a high-performance team, resolve conflicts, and adapt your management style to successfully manage people in any situation. Discover proven tools and techniques to motivate and empower your team members, communicate effectively, and elevate your effectiveness using principles of emotional intelligence. 

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  • 21 and older
  • $2,795
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  • Mon, Jun 03 at 9:00am - 5:00pm
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  • Mon, Jul 08 at 2:00pm - 5:30pm
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Class Description

Description

What you'll learn in this general management training:

Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.

You’ll learn how to:

  • Motivate every member of your team—even if they don’t share your values
  • Use positive and corrective feedback to turn problem employees around and maximize productivity
  • Apply the most relevant conflict resolution style to eliminate friction

You’ll also get:

  • Practice adapting your style using case studies
  • Personal feedback from the instructor and peers
  • Pre- and post-seminar assessments
  • Tune-up materials to review what you’ve learned after the event
  • And additional resources to maximize your training goals

Who Should Attend

Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude, and commitment to shared goals.

How will you Benefit

  • Master challenging situations with proven tools and techniques
  • Communicate with authenticity, clarity and precision
  • Flex your management and personal style for impactful work relationships
  • Tailor your approach to motivate and empower different types of people
  • Apply ethical leadership and set ethical standards throughout your work group
  • Recognize the role of values in managing and influencing people
  • Apply the principles of emotional intelligence to elevate you to a new level of effectiveness

What You Will Cover

  • Master challenging situations with proven tools and techniques
  • Communicate with authenticity, clarity and precision
  • Flex your management and personal style for impactful work relationships
  • Tailor your approach to motivate and empower different types of people
  • Apply ethical leadership and set ethical standards throughout your work group
  • Recognize the role of values in managing and influencing people
  • Apply the principles of emotional intelligence to elevate you to a new level of effectiveness

Outline:

Learning Objectives

  • Appreciate How the Role of Manager Has Changed in Today’s Organizations
  • Recognize the Role of Values in Managing People
  • Describe the Importance of Ethical Leadership
  • Identify How Your Organization’s and Workgroup’s Culture Shapes the Behavior of the People You Work With
  • Assess Your Management and Personal Style and Adjust It to Different Situations
  • Adopt the Approach Needed to Motivate Different Types of People
  • Communicate Effectively with Those You Manage
  • Apply the Principles of Emotional Intelligence to Achieve Greater Effectiveness
  • Use Feedback to Improve Performance and Manage Difficult Employees

The Experience of Being a Manager in Today’s Organization

  • Recognize How Economic and Social Trends Have Changed the Manager’s Role
  • Define “Successfully Managing People”
  • Discuss and Illustrate Specific Challenges You Face When Motivating Others in Today’s Organization

Organizational Culture and Ethical Leadership

  • Define “Values” and Recognize Their Source
  • Identify Ways in Which Values Impact Work Life and Productivity
  • Identify the Values Conflicts in Yourself, in Others, and in the Organization
  • Recognize How Values Inform an Organization’s Culture
  • Define “Ethics” and Recognize the Manager’s Role in Setting Ethical Standards for Employees

Personal Styles: DiSC®

  • Determine Your Own Personal Profile (DiSC® Profile)
  • Gain Insight in to the Strengths and Limitations of Your DiSC® Profile
  • Use Behavioral Cues to Determine Others’ Personal Styles
  • Gain Insight into How to More Effectively Work with Other Personal Styles

Motivating Those You Manage

  • Define “Motivation” and Identify the Important Factors in Motivation and Employee Engagement
  • Understand Pre-Movitators, Demotivators, and Motivators
  • Differentiate Between Motivation and Engagement
  • Tailor Your Motivational Efforts to Individuals and Situations
  • Employ Motivational Strategies to Delegate for Engagement

Delegation

  • Identify the Different Delegation Styles, and Recognize How and When to Use the Guidelines
  • Evaluate Employees and Situations, and Determine the Appropriate Delegation Style
  • Appreciate the Importance of Openness to Trying New Delegation Styles with Employees, as Appropriate

Communication Skills for Managers

  • Use Positive Feedback to Improve Employee Commitment and Strengthen the Team
  • Effectively Deliver Corrective Feedback
  • Deal with Difficult Employees

Emotional Intelligence

  • Define “Emotional Intelligence”
  • Describe the Competencies of Emotional Intelligence
  • Develop a Strategy for Improving Your Emotional Intelligence
  • Manage and Adapt the Emotional Behaviors You Exhibit That Impact Your Leadership and the Team Environment
  • Integrate Empathy to Promote Strong Relationships

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at American Management Association (5)

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American Management Association

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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American Management Association

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