Operations Courses in Los Angeles, CA

This course is an introduction to key concepts in Lean Six Sigma. You will learn the basics of this continuous improvement methodology, how to identify waste and techniques you can apply to improve processes. Are you looking to enhance your skills and give yourself a competitive edge? Is your employer looking to implement Lean practices and you...

Now more than ever, digital marketing is at the forefront of communications for businesses and people alike. Digital Marketing is no longer optional - it is the industry standard. Now is the time to educate yourself on how to promote and sell by leveraging online marketing tactics. This course will ignite your curiosity surrounding the fundamentals...

Committing to outstanding customer service means sometimes dealing with those not-so-pleasant customers. This interactive one-hour webinar will take you through an eight-step process for resolving customer complaints and handling each customer’s needs, no matter how challenging. What You’ll Learn Learn how to stay professional in emotional situations,...

The focus of the training is to ensure increased customer satisfaction, increased repeat business, increased customer referrals, increase sales and a decreased staff turnover. Learning Objectives: Making a good first impression Maintaining a positive and courteous attitude  Reading body language  Asking questions and listening skills ...

Six Sigma is a comprehensive approach for improving any business process. Six Sigma training covers the Six Sigma body of knowledge. Our training will prepare you to achieve a Six Sigma Green Belt certification.  This certification demonstrates that you have the training to successfully lead process improvement. 100% certification exam pass guarantee!...

Champions are the managers and process owners who steer and support the entire Lean Six Sigma program toward business and operational objectives. They actively support Black and Green Belts and continually work to remove roadblocks to project success. This course also covers the Six Sigma and Lean process. Course Benefits The course is designed...

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of...

We run public customer service classes as well as onsite customer service training across the country. The focus of the training is to ensure increased customer satisfaction, increased repeat business, increased customer referrals, increase sales and a decreased staff turnover. Learning Objectives: Making a good first impression  Maintaining...

Design for professionals in Supply Chain Management and Logistics, the workshop series will provide the most up to date compliance updates in in C-TPAT, AES and other systems, Incoterms, Intermodal/Transport Security, Information Security operations. For students pursuing the SCM Certificate, this series will satisfy the academic requirement of IEM0013,...

The accelerated lean Six Sigma Black Belt program and methodology allows students to complete certification requirements faster than traditional Six Sigma and Lean training programs. Successful candidates will be awarded the Lean Six Sigma Black Belt certification from Lean Sigma Corporation after passing the included certification exam. The certification...

The accelerated Lean Six Sigma Green Belt program and methodology allows students to complete certification requirements faster than traditional Six Sigma and Lean training programs. Successful candidates will be awarded the Lean Six Sigma Green Belt certification from Lean Sigma Corporation after passing the included certification exam. The certification...

This is an introductory course for individuals who want to learn the overall concepts of Lean Six Sigma and to learn the beginning steps into improving processes and eliminating waste. Course Outline What is Six Sigma? Sigma Level Methodology Transfer Function What is Lean? Cost of Poor Quality Seven Deadly Muda 5S Define Phase SIPOC...

This is an introductory course for individuals who want to learn the overall concepts of Lean Six Sigma and to learn the beginning steps into improving processes and eliminating waste. Course Outline What is Six Sigma? Sigma Level Methodology Transfer Function What is Lean? Cost of Poor Quality Seven Deadly Muda 5S Define Phase SIPOC...

In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers. After completing this course, students will know how to: Discuss the basics of service standards,...

Understanding & Implementing Business Continuity Management Attendees will learn how to specify requirements to plan, establish, implement, operate, monitor, review, maintain, and continually improve a documented management system to protect against, reduce the likelihood of occurrence, prepare for, respond to, and recover from disruptive incidents...