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Assertiveness Training for Managers

at American Management Association - The Loop

Course Details
Start Date:

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The Loop, Downtown/Loop
205 N Michigan Ave 10th floor
Btwn East South Water & E Lake Streets
Chicago, Illinois 60601
Class Level: All levels
Age Requirements: 21 and older
Average Class Size: 20

What you'll learn in this self improvement class:

Mastering assertiveness skills can do a lot more than just help win arguments. If you want your managers to enhance their leadership stature and persuade others to help reach their goals, Assertiveness Training for Managers is an important first step.

Assertiveness Training for Managers gives your managers the opportunity to learn how their behavior style impacts their overall performance as a manager. They’ll take stock of their current assertiveness skills and learn how they can improve them for a more effective approach. Using the behavior modeling approach toward assertiveness training, this seminar teaches managers how to employ assertiveness skills to take control of a situation without alienating others.

Who Should Attend

Experienced managers and seasoned professionals with four or more years of experience who want to build their strengths, resolve conflicts smoothly and exercise greater influence on others.

How will you benefit

  • Improve communication by using assertive-responsive skills
  • Acquire a more polished and powerful communication style and let your leadership ability emerge
  • Tap other people’s resources to get the job done
  • Empower yourself and your staff
  • Exercise greater influence on others

What You will cover:

  • How your perceptions determine your reactions
  • Operating consciously vs. unconsciously
  • Guidelines for achieving your objectives through assertive-responsive behavior
  • Developing your own self-improvement plan
  • Using assertive-responsive techniques to identify what you want—and then go after it


Learning Objectives

  • Tune-In to Thoughts and Feelings and Use Them as a Resource
  • Grow Conscious of Behavior and Make Appropriate Choices
  • Gain Insight into the Impressions You Make

Conscious Communication

  • Describe Examples of Conscious and Unconscious Communication
  • Explain the Thoughts-Feelings-Behaviors Model and Its Importance for Understanding and Controlling Your Communication
  • Define Beliefs and  Describe Their Role in Your Communication
  • List the Factors That Can Help You Become a Flexible Communicator, Responding Appropriately to Different Situations


  • List the Four Quadrants in the ASSERTIVE/RESPONSIVE Model and Describe Their Corresponding Behaviors and Attitudes
  • Explain the Human Needs and Beliefs That Drive Individuals into One Mode of Behavior or Another

Trying on the Model

  • Identify Statements as ASSERTIVE, RESPONSIVE, AGGRESSIVE or NON-ASSERTIVE as Well as Those That Erode Self-Esteem
  • Formulate Your Own Assertive and Responsive Statements Using Each Skill Discussed, and Respond Appropriately to the Statements of Other Participants
  • Employ These Communication Strategies to Reach Consensus in a Team
  • Use a Positive Feedback Discipline in Your Teamwork


  • More Complex Content
  • More Complex Team Challenges

Listening Responsively

  • Use Your Assertive Skills to Clearly Stake Out a Position Without Becoming Aggressive
  • Explore Another Person’s Position and Demonstrate Complete Understanding of the Opposing View

Emotions and Conflict

  • Identify Your Own Emotional Triggers and Better Recognize Those of Others
  • Describe Your “Personal Zone of Control”
  • Be Prepared to Manage Conflict
  • Resolving it where cooperation is present and emotions are under control
  • Lowering the emotional temperature where necessary and possible
  • Deciding with confidence to disengage when it is not possible to resolve or deescalate conflict

Communication Styles

  • Analyze a Conversation, Characterize the Statements in It, and Draw Conclusions About the Communication Style Demonstrated
  • Identify the Styles of Others

Your Action Plan

  • Prepare a Plan for Improvement Back on the Job

Still have questions? Ask the community.

Refund Policy
Transfer, Cancellation and Refund Policy:

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks’ notice, or fail to attend, you will be liable for the entire program fee. 

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please email CourseHorse.

Pricing, Offers, and Discounts Policy:

AMA-delivered programs are eligible for AMA member pricing, GSA pricing, special offers, and discounts as applicable, according to the terms of the specific pricing, offer and/or discount. Third party-delivered programs available through AMA and Express Skills courses are excluded from all discounted pricing, offers, and discounts offered by AMA, including but not limited to AMA member pricing, GSA pricing, AMA Seminar Savings Pass redemptions, AMA SLS Contract pricing, AMA Annual Pass/All-Access Pass, and complimentary registrations of any type.


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School: American Management Association

American Management Association

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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