Managing the "Unmanageable": Tough People, Situations

One of the most challenging responsibilities in any manager's role involves addressing and improving performance issues with problem employees. Whether dealing with passive-aggressive behavior, conflicts stemming from generational misunderstandings, or cultural differences creating workplace tension, these situations are inherently complex and emotionally charged. Traditional management approaches often prove insufficient for these complicated scenarios, but this course equips you with specialized skills and practical tools for resolving challenging situations before they escalate. Through guided role-playing exercises, interactive problem-solving activities, and structured skill-building sessions, you will work through your most difficult workplace situations with professional coaching and peer support.

How you will benefit:

• Develop strategies to re-energize and support employees experiencing burnout or exhaustion
• Manage employees in crisis situations and address dysfunctional behavioral patterns
• Resolve conflicts arising from multicultural and multigenerational workplace differences
• Prepare strategically for potentially confrontational conversations
• Establish new expectations and create a clear path forward for improvement
• Minimize legal and employment-related liability through informed management decisions

What will be covered:

• Examining the relationship between challenging behavior and individual personality style
• Understanding the role of organizational power structures, hierarchy, and interpersonal tension in work relationships
• Applying proven leadership defense principles and protective strategies
• Working through realistic workplace scenarios that test your management capabilities
• Developing mediation skills to address disputes between employees
• Mastering performance evaluation and corrective action procedures that protect the organization
• Distinguishing between termination for cause and voluntary separation by mutual agreement
• Accessing workplace security options and organizational resources to support your decisions