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macOS Support Essentials

Master the art of supporting macOS users with hands-on exercises and real-world experience in this comprehensive course taught by an Apple Certified Instructor. Learn how to troubleshoot macOS Mojave, High Sierra, or Mojave/Catalina using the latest tools and resources. Join us online from the comfort of your home or office.

  • All levels
  • 16 and older
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  • Live Online Classroom
  • 24 hours over 3 sessions

Start Dates (0) $1,895/person

No upcoming dates are currently available.

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Class Description

Description

macOS Support Essentials is a three-day course that teaches the best ways to support macOS users. The course includes instructor presentations, demonstrations, group discussions, and hands-on exercises that provide real-world experience, and is ideal for anyone who manages computer networks or computer labs that run macOS. Attendees will learn how to use macOS High Sierra tools and resources to troubleshoot macOS Mojave, High Sierra or Mojave/Catalina

  • October 20, 2020 - macOS Support Essentials 10.15 will focus on how to support macOS Mojave/Catalina users.
  • November 10, 2020 - macOS Support Essentials 10.15 will focus on how to support macOS Mojave/Catalina users.
  • December 1, 2020 - macOS Support Essentials 10.15 will focus on how to support macOS High Sierra users.
  • January 19, 2021 - macOS Support Essentials 10.14/15 will focus on how to support macOS Mojave/Catalina users.
  • February 23, 2021 - macOS Support Essentials 10.15 will focus on how to support macOS Mojave users.
  • March 23, 2021 - macOS Support Essentials 10.15 will focus on how to support macOS Mojave/Catalina users.

This course is taught Live On Line, so you can learn from the comfort of your home or office. 

Course taught by an Apple Certified Instructor

Prerequisites
Some knowledge of a Mac Computer or an iOS device is helpful.

Course Outline

Installation and Configuration

  • Update, Upgrade, and Reinstall macOS High Sierra
  • Set Up and Configure macOS
  • Use the Command-Line Interface
  • Use macOS Recovery

User Accounts

  • Manage User Accounts
  • Manage User Home Folders
  • Manage macOS Security
  • Manage Password Changes with Keychain

File Systems and Storage

  • Manage File Systems and Storage
  • Manage Encryption with FileVault
  • Manage Permissions and Sharing

Data Management

  • Use Hidden Items, Shortcuts, and File Archives
  • Manage System Resources
  • Use Metadata and Spotlight
  • Manage Time Machine

Apps and Processes

  • Install Apps
  • Manage Documents
  • Manage and Troubleshoot Apps

Network Configuration

  • Manage Basic Network Settings
  • Manage Advanced Network Settings
  • Troubleshoot Network Issues

Network Services

  • Manage Network Services
  • Manage Host Sharing and the Personal Firewall

System Management

  • Troubleshoot Peripherals
  • Manage Printers and Scanners
  • Troubleshoot Startup and System Issues

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

When cancelling or rescheduling classes, please notify us at [email protected].

Notification of cancellation must be provided within 5-business days prior to class for a complete refund. 

If canceled after the 5 business day cut-off time, the student is responsible for a 50% cancellation fee. However, if the student reschedules to another class at the time of cancellation there is no cost to the student.

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Rev Up Tech

Rev Up Tech is a leading training company that specializes in delivering customized solutions for the entertainment industry, corporate, educational, and government sectors. With over 20 years of experience, they offer a wide range of training programs, including eLearning and traditional classroom training, to help clients improve performance and profitability.

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