iOS Support Essentials provides a comprehensive two-day foundation course covering how to effectively utilize iOS technology and support Apple mobile devices, including iPhones and iPads, to maximize their capabilities and functionality. Throughout this course, students will develop proficiency in file sharing, document creation, web navigation, data management through backup and restoration procedures, security practices, and system software maintenance, among other essential topics.
Who Should Attend:
iOS Support Essentials addresses the needs of all iOS users, ranging from individuals new to Apple devices to experienced IT professionals now providing support for iOS-based systems. Instructors will demonstrate all course exercises in the classroom setting. Participants who own iPads or iPhones may bring their devices to practice along with demonstrations; however, bringing personal devices is entirely optional.
Course Outline
Note: The topics covered represent typical activities for this skill level. The instructor may modify the curriculum based on specific class needs and learning objectives.
Lesson 1: Core Features and Troubleshooting
- iOS Operating System Versions and Comparisons
- Device Power Settings and Management
- Activating, Installing Updates, and Downgrading iOS
- Protecting Data Through Backup and Restoration
- Efficient Multitasking and Split-Screen Functionality
- Background App Refresh and Mobile Data Consumption
- Motion Processing Technology
Lesson 2: Messaging, Contacts, and Organizational Tools
- Apple Account Setup and Management
- Email Configuration and Administration
- Microsoft Exchange Server Integration
- Synchronization Tools and Services
- iCloud Services and Family Sharing Options
- Contact Management Systems
- Calendar Applications and Scheduling
- Notification Management and Customization
- SharePoint and Wiki Integration
- Video Communication via FaceTime
Lesson 3: Media and Presentation Capabilities
- Camera Functions and Video Recording
- Photo Management and Photostream
- Connecting to Display Systems and Projectors
- AppleTV Integration
- AirPlay and Alternative Connection Technologies
- Home Sharing and Media Distribution
Lesson 4: Application Management and File Handling
- App Store Navigation and Application Installation
- The iOS File Organization System
- Inter-App File Sharing Techniques
- AirDrop Technology for Device-to-Device Sharing
- Cloud Services including Dropbox, Google, and Alternatives
- Document and Text Editing Tools
- eBook and PDF Document Management
Lesson 5: Device Security Protocols
- Device Unlock Methods and Security Considerations
- Access Codes and Data Encryption
- Fingerprint Authentication Systems
- Parental Controls and Usage Restrictions
- Assisted Navigation and Focus Features
- Device Locating and Location Tracking Services
- Apple Wallet and Contactless Payment Systems
- Business Network Security Infrastructure
- Application Security Standards
- Physical Device Protection
- Private Browsing and Data Anonymity
- Regulatory and Standards Compliance
Lesson 6: Productivity Features and Accessibility Tools
- Extensions, Additional Keyboards, and Customization
- Text Input Methods and Content Editing
- Screen Magnification and Display Modifications
- Screen Reader and Text-to-Speech Technology
- Voice Command Systems and Virtual Assistant
Lesson 7: Custom Application Development
- App Store Platform Features and Structure
- Volume Licensing and Enterprise Purchasing
- Enterprise-Specific Applications
- Application Development Approaches and Options
- Programming and Development Software Tools
- Xcode Development Environment
- iOS Developer Program and Registration
Prerequisites: While prior iPad or iPhone experience is beneficial, students beginning iOS Support Essentials do not require existing Apple device familiarity. Familiarity with iOS or other mobile platforms may enhance your learning experience.
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.
