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iOS Support Essentials

Learn how to optimize your iPhone or iPad experience with iOS Support Essentials, a comprehensive course offered at Future Media Concepts. Gain valuable knowledge on file sharing, document creation, web browsing, data backup, security measures, and software updates to enhance your Apple device. Perfect for both new users and experienced IT support staff.

  • All levels
  • 18 and older
  • $1,195
  • Earn 10% Rewards
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  • Live, interactive online classroom
  • 15 hours over 2 sessions

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  • $1,195/person
  • 15 hours over 2 sessions
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  • Thu, Apr 24 at 10:00am - 5:30pm
  • Fri, Apr 25 at 10:00am - 5:30pm
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  • Thu, Jun 26 at 10:00am - 5:30pm
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Class Description

Description

iOS Support Essentials is a two-day core class to teach you how to use and support iOS and how to get the most out of your iPhone or iPad. Students will learn how to share files, create documents, surf the web, back up and restore data, stay secure and keep software up to date, among other topics.

Who Should Attend

iOS Support Essentials is designed for all users of iOS, from new users to experienced IT Support staff who now have to support iOS devices. All exercises will be demonstrated in-class by the instructor. Students who have their own iPads or iPhones may bring them and follow along, but this is not necessary.

Course Outline:

NoteThe curricula below comprise activities typically covered in a class at this skill level. The instructor may, at his/her discretion, adjust the lesson plan to meet the needs of the class.

Lesson 1: Basic features & troubleshooting

  • iOS Versions Compared
  • Power Management
  • Activating, Upgrading or Downgrading iOS
  • Backing Up & Restoring Data
  • Multitasking & Splitscreen
  • Background Refresh & Data Usage
  • Motion Coprocessor

Lesson 2: Email, Contacts & Collaboration

  • AppleID
  • Email, General Practices
  • Microsoft Exchange
  • Active Sync
  • iCloud & iCloud Family
  • Contacts
  • Calendars
  • Managing Notifications
  • Sharepoint & Wikis
  • Facetime

Lesson 3: Multimedia & Presenting

  • Camera & Video
  • Photos & Photostream
  • Connecting to a TV or Projector
  • AppleTV
  • AirPlay & Alternatives
  • Home Sharing

Lesson 4: Apps & Files

  • App Store
  • The iOS File System
  • Sharing Files Between Apps
  • AirDrop
  • DropBox, Google & Other Cloud Services
  • Editing Text
  • iBooks, E-books & PDF

Lesson 5: Security

  • Unlocking & Jailbreaking
  • Passcode & Encryption
  • TouchID
  • Restrictions
  • Guided Access
  • Find My iPad/iPhone and Location Services
  • Apple Wallet & ApplePay
  • Network Security for Business
  • App Security
  • Physical Security
  • Private Browsing
  • Standards Compliance

Lesson 6: Shortcuts & Accessibility

  • Extensions & Keyboards
  • Entering & Editing Text
  • Zooming & Inverting the Display
  • VoiceOver
  • Dictation & Siri

Lesson 7: Custom Apps

  • The App Store Inside & Out
  • Volume Purchase Program
  • Custom B2B Apps
  • Buy or Develop In-House?
  • Dashcode
  • Xcode
  • iOS Developer Program

Prerequisites: Students who attend iOS Support Essentials need not have any iPad or iPhone experience at all, but some familiarity with the iOS or other mobile OSes can help.

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

Cancellation Policy:

  • If notice is given 16 or more business days before the start of a class, the student may receive a full refund less a $100 administrative fee.
  • If notice is given less than 16 business days no rescheduling or refunds are permitted.
  • Clients who commence a master class may not cancel and are responsible for the entire Master Class fee.
  • Any exam cancellations will be accessed a $50 administrative fee.

All cancellations and registration changes must be received in writing. Please e-mail to [email protected]. Attendee substitutions may be made for any student without penalty or additional cost at any time until the class begins.


Rescheduling Policy:

  • If notice is given 16 or more business days before the start of the class a student may reschedule.
  • A student can reschedule a class up to two (2) times. Additional reschedules will not be allowed.


No Shows:

If a student does not attend a scheduled session, there will be no refund or rescheduling permitted. Payment is forfeited. The school reserves the right to cancel classes with insufficient enrollment or in other circumstances. We will endeavor to give as much advance notice as possible of any change to the schedule. We shall not be responsible for any incidental or consequential loss arising whatsoever.


In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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Future Media Concepts

About Us

In 1994, Jeff Rothberg and Ben Kozuch launched Future Media Concepts as the world's first Avid Authorized Training Center. Over the years, FMC expanded its curriculum to become the nation's premier digital media training center representing the leading software manufacturers, including Adobe,...

Read more about Future Media Concepts

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