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Conflict Management Workshop

Learn how to navigate difficult encounters with diplomacy in the Conflict Management Workshop at the American Management Association. Gain insights, practice techniques in a safe environment, and transfer your learning back to your work environment. Enhance your ability to deal with conflict situations productively and experience greater personal and professional success.

  • All levels
  • 21 and older
  • $1,495
  • Live, interactive online classroom
  • 56 hours over 7 sessions
Conflict Management Workshop

Start Dates (1)

  • $1,495
  • Live, interactive online classroom
  • 56 hours over 7 sessions
20 seats left
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Show all 7 sessions
  • Tue, Apr 09 at 10:00am - 6:00pm
  • Tue, May 21 at 9:00am - 5:00pm
  • Fri, Jun 21 at 10:00am - 6:00pm
  • Mon, Jul 22 at 9:00am - 5:00pm
  • Thu, Sep 19 at 10:00am - 6:00pm
  • Tue, Oct 29 at 9:00am - 5:00pm
  • Fri, Dec 13 at 10:00am - 6:00pm
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Class Description

Description

What you'll learn in this general management training:


Those who embrace conflict can build understanding and better relationships—and experience greater personal and professional success. But managing conflict is not easy. In this workshop, you'll discover your own emotional triggers and learn how to manage difficult encounters with diplomacy, tact, and credibility.

Who Should Attend

Professionals and managers who want to enhance their ability to deal with conflict situations productively.

How You Will Benefit

  • Build trust and credibility with colleagues and team members
  • Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
  • Gain confidence in holding difficult conversations calmly and assertively
  • Manage conflict situations proactively
  • Increase your effectiveness in managing conflict
  • See an uptick in your overall performance

What You Will Cover

  • Getting a handle on and gaining insights into your conflict management style through self-assessment (TKI®)
  • Role-playing to practice techniques and new skills in a safe environment
  • Sharing of best practices for approaching conflict management
  • Transferring your learning back to your work environment using job aids and other resources

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at American Management Association (5)

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American Management Association

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

Read more about American Management Association

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American Management Association

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