Mandarin Beginner 1

Cancellation policy:

• - Students who cancel more than one week prior to the class start date are entitled to a 90% refund of tuition paid.
• - Students who cancel less than one week prior to the class start date are entitled to a 80% credit towards future classes.
• - All requests for refunds and credits must be received by ISL in writing by the times listed above.
• - No credits or refunds will be provided for cancelations after one week from the class start date.
• - No refunds or credits are provided for absences.
• - No refunds or credits on books and materials.

If students miss a class:

• - Students can check if we have another class that same week at the same level and will be able to attend to make up the class.
• - Students enrolled in group classes are also entitled to one makeup private lesson at a discounted rate.
• - Makeup lessons cannot be rescheduled once finalized; no refunds are given for cancelled make-up lessons.
• - In the event of a class cancellation by ISL for any unexpected circumstances, a make-up class will be scheduled by ISL and all students will be informed.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.