Exceptional Customer Service
- All levels
- Small class sizes
- 14 and older
- $350
- Earn 10% Rewards
- Price Lock
- 230 W Monroe St, Chicago, IL
- 7 hours & 30 minutes
May 5th
9am–4:30pm CDT
Meets 3 Times
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Exceptional Customer Service is unfortunately unavailable
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- $350/person
- 7 hours & 30 minutes
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Class Description
Description
We run public customer service classes as well as onsite customer service training across the country.
The focus of the training is to ensure increased customer satisfaction, increased repeat business, increased customer referrals, increase sales and a decreased staff turnover.
Learning Objectives:
- Making a good first impression
- Maintaining a positive and courteous attitude
- Reading body language
- Asking questions and listening skills
- Establishing rapport and building relationships
- Interacting with customers face to face
- Interacting with customers over the phone
- Interacting with customers via email
- Dealing with difficult customers
- Knowing when to escalate
- 10 Things to wow every time
Detailed Course Outline
- The Basics
- Who Are Customers? (internal/external)
- What is Customer Service?
- Who Are Customer Service Providers?
- Establishing Your Attitude
- Appearance Counts!
- The Power of a Smile
- Staying Energized
- Staying Positive
- Identifying and Addressing Their Needs
- Understanding the Customer's Problem
- Staying Outside the Box
- Meeting Basic Needs
- Going the Extra Mile
- Generating Return Business
- Following Up
- Addressing Complaints
- Turning Difficult Customers Around
- Face-to-Face Customer Service
- Greeting the Customer
- Dealing with Requests
- Looking for Opportunities to Help
- The Advantages and Disadvantages
- Using Body Language to Your Advantage
- Ending the Interaction
- Telephone Customer Service
- Listening Carefully
- Saying Hello: The Opener
- The Advantages and Disadvantages
- Telephone Etiquette
- Tips and Tricks
- The Closer
- Email Customer Service
- What does the Customer Expect?
- Being Accessible
- The Advantages and Disadvantages
- Email Etiquette
- Tips and Tricks
- Examples: Chat or e-mail
- Recovering Difficult Customers
- De-Escalating Anger
- Establishing Common Ground
- Setting Your Limits
- Managing Your Own Emotions
- Understanding When to Escalate
- Dealing with Vulgarity
- Coping with Insults
- Dealing with Legal and Physical Threats
- Ten Things You Can Do To WOW Every Time
- Ten Tips
School Notes:
Please note: Free retake/refresher should be coordinated directly with the school
Refund Policy
All cancellations and rescheduling requests must be made in writing and emailed to [email protected]
- Rescheduling requests made 9 business days before the commencement of the training are free.
- Rescheduling that takes place within 9 business days of the commencement of the training will incur a $150 administration fee.
- We do not charge for student substitutions at any time.
We are unable to offer refunds for cancellations.
While we make every effort to deliver classes as scheduled, we reserve the right to reschedule previously confirmed classes for a variety of reasons including but not exclusively, the illness of the Trainer. In such cases, we will endeavor to inform the Client as soon as possible of the new training dates. We are not liable for any additional expenses incurred as a result of rescheduling training.
We are not able to offer refunds for no-shows or uncompleted courses.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
Reviews of Classes at Training Connection (162)
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Questions & Answers (1)
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CourseHorse StaffTraining Connection
Training Connection LLC is a computer and business skills training company.
Our Training Philosophy
Our main focus is to provide exceptional computer desktop and business skills training. We strive to achieve this by following a 5 cornerstone approach:
1. Our Instructors
Without a doubt our most valuable...
Read more about Training Connection
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Training Connection
The Loop, Downtown/Loop
230 W Monroe St Ste 610
Btwn S Franklin & Wells Streets
Chicago, Illinois 60606 The Loop, Downtown/Loop
230 W Monroe St Ste 610
Btwn S Franklin & Wells Streets
Chicago, Illinois 60606
Trains CTA - Blue and Red Lines - Monroe Station Walk approximately 4 blocks west on Monroe Street to Franklin Street. CTA - Orange, Pink, Purple and Brown Lines - Quincy station Walk approximately 1.5 blocks north on Wells Street, turn left (west) on Monroe Street, and go to corner of Franklin Street. CTA - Green Line Swap at Clark for Blue line or Roosevelt for Orange line. Metra - Union Station Walk 3 blocks east on West Adams (crossing river). Turn left (North) on Franklin and walk 1 block to Monroe Street.
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