Process Management: Applying Process Mapping

You can develop the best business strategy and hire the best talent but without the right process management you could still fail!

Who Should Attend:

• Senior and mid-level managers responsible for process mapping and process quality improvement
• Industrial engineers, IT analysts and design specialists
• Operations and manufacturing managers

This process management seminar provides you with proven tools to successfully implement business improvements including process mapping techniques…documentation of standard operating procedures…and value-added vs. nonvalue-added activity analysis to successfully implement process management improvements.

How You Will Benefit:

• Identify process management improvement opportunities
• Manage bottlenecks to enhance workflow and productivity
• Determine if nonvalue-added operations should be outsourced
• Use process management to know where excess levels of inventories can be reduced or eliminated
• Achieve more realistic and effective scheduling based on process lead-time data
• Know how each process relates to the whole operation

What you will cover:

• Critical success factors for process management improvement projects
• Issues: business process elements…typical business processes… measuring and controlling performance
• Using project management techniques to improve processes
• Process mapping: collecting the data
• Analyzing the data and identifying desired improvements
• Why standard operating procedures (SOPs) are important
• Cultural and organizational issues and barriers

Outline:

Learning Objectives

• Understand Your Company’s Current Business Processes
• Use Various Tools and Techniques for Documenting Current Business Processes and Designing Desired Business Processes
• Determine Areas for Improvement, Including Those That Will: Reduce Product Cost and Lead Times; Improve Product Quality; and Improve Customer’s Perception of Received Values
• Determine Where Bottlenecks Are So That They Can Be Managed Properly
• Identify Non-Value-Added Operations
• Prepare a Project Plan for Your Process Improvement Projects

Critical Success Factors for Process Improvement Projects

• Define Terminology Associated with Process Improvement Projects
• Provide a Description of a Process Improvement Project
• List Possible Benefits of Process Improvement Projects
• Identify Reasons Why Process Improvement Projects Succeed or Fail

Definition of a Process

• Define the Critical Elements of a Process
• Distinguish Between High-Level and Detailed-Level Business Processes
• Identify Processes in Your Workplace Based on Additional Examples of Business Processes

Process Improvement Using Project Management Techniques

• Identify the Key Stages of a Process Improvement Project
• Define Key Project Management Tools and Techniques That Can Be Used for Process Improvement Projects
• Define a Structured List of Activities That Must Be Completed in a Process Improvement Project

Mapping the Process—Collecting the Data

• Define the Steps Required During the Planning of a Process Improvement Project
• Identify Additional Techniques to Document a Process
• Create a Process Map Using a 3-Step Framework

Analyzing the Data and Identifying Process Improvements

• Apply Various Techniques to Analyzing the AS-IS Process Map
• Develop a Desired (TO-BE) Process Map That Reflects Process Improvements
• Understand the Steps Required to Reach Agreement About Recommendations with All Key Stakeholders

Implementing Recommended Processes—Standard Operating Procedures

• Define the Elements of a Standard Operating Procedure (SOP)
• Apply the Steps in Creating an SOP That Encompasses the Desired Process Improvements
• Understand Other Alternatives for Implementing Improved Processes

Implementing Recommended Processes—Addressing Cultural and Organizational Issues

• Understand Organizational Enablers and Obstacles That Will Impact a Process Improvement Plan
• Understand the Impact of Change-Management Issues to a Process Improvement Process
• Understand the Ongoing Role of Process Owners and Senior Management to Support Continuous Process Improvement

Measuring the Process—The Role of Information in Process Management

• Understand the Importance of a Process Measurement System
• Define the Steps to Establish a Process Measurement System

Summary and Review

• Summarize the Key Techniques Used in Process Improvement Projects
• Identify Opportunities for Using Process Mapping Techniques for Other Purposes Within Your Organization
• Apply Key Learnings in the Development of an Integrated, Comprehensive Work Breakdown Structure to Guide You in Future Process Improvement Projects