Expand your managerial effectiveness to meet the demands of a fast-moving, technology-driven, and increasingly diverse workplace.
Achieving real impact, engagement, and results requires a well-balanced combination of technical, operational, and interpersonal proficiency. Interpersonal skills are the foundation of credibility, trust, accountability, and commitment within any team. This 2-day, interactive, hands-on experience will equip you with a broader perspective and a set of competencies that set you apart from leaders operating with a more traditional managerial mindset.
Who Should Attend:
Managers, team and project leaders, and supervisors who want to elevate their personal effectiveness and drive stronger team and unit performance through skilled interpersonal engagement.
What Will Be Covered:
- Connecting management challenges to interpersonal skills
- Building self-awareness and clarifying your values
- Adapting your style to different situations and individuals
- Checking for understanding and clarity
- Delivering instructions and expectations with precision
- Communicating performance standards effectively
- Using active listening to strengthen your leadership effectiveness
- Giving constructive corrective feedback and working with difficult people productively
- Motivating others to achieve strong results
- Building productive and satisfying relationships with peers, your manager, and direct reports
- Using feedback as a central communication tool
- Leveraging the talents and perspectives of a multigenerational team
- Applying strategies that promote inclusion and belonging
- Using interpersonal skills to improve delegation and meeting facilitation
- Drafting a personal management credo
- Developing a plan for continued interpersonal skill growth
- Providing the right kind of support for teams at different stages
How You Will Benefit:
- Expand your managerial mindset beyond traditional approaches
- Examine the impact of your values and management style on others
- Establish, communicate, and gain genuine commitment to performance expectations
- Earn the trust of others through empathy and transparency
- Energize your team through effective feedback, team building, and conflict management
- Enable others through motivation and an appreciation of individual differences
- Empower your team through skillful delegation and well-run meetings
Outline:
Learning Objectives
- Describe the Connection Between Effective Management and the Use of Interpersonal Skills
- Apply Critical Interpersonal Skills to a Variety of Management Challenges
- Practice Active Listening and Feedback Skills Through Application Exercises
- Tailor Responses to Audience Needs Based on Self-Assessments
- Apply Conflict Management Skills in Real Work Situations
- Employ Motivational Principles and Empathy in Realistic Management Scenarios
- Demonstrate Trust and Motivational Practices Across Different Interpersonal Situations
- Choose Constructive Responses to On-the-Job Management Situations
- Present an Individual Management Credo Reflecting Your Personal Values and Communication Style
Expanding Managerial Mindsets
- Explain the Interpersonal Skills That Effective Managers Draw On
- Describe How Team Members Would Rate Your Current Interpersonal Skills
- Identify Management Approaches to Add to Your Current Repertoire
- Evaluate How Different Management Styles Enhance Your Effectiveness
Examining the Impact of Values, Behavioral Preferences, and Management Styles
- Assess Your Level of Self-Awareness and Its Effect on Your Effectiveness
- Clarify Key Personal Values and the Actions That Reflect Them
- Describe the Impact of Your Style on Others with Different Preferences
Establishing Clear Performance Expectations
- Prepare Performance Expectations Using Pointers Practiced in Class
- Develop Questions to Check for Understanding in Goal-Setting Conversations
- Apply Interpersonal Skills to Establish Expectations, Gain Commitment, and Deliver Clear Messages
Enlisting Through Trust, Empathy, and Active Listening
- Identify Personal Listening Liabilities and Strategies for Improvement
- Recognize How Feedback Builds Understanding and Drives High Performance
- Practice Using Questions to Build Shared Information and Enhance Clarity
- Analyze How Self-Disclosure, Feedback, Listening, and Questions Contribute to Productive Work Relationships
Energizing by Providing Feedback, Building Teams, and Handling Conflict
- Assess the Impact of Your Current Approach to Giving Feedback
- Identify Common Mistakes to Avoid When Delivering Feedback
- Use Feedback Best Practices in a Range of Scenarios
- Develop a Feedback Approach for a Challenging On-the-Job Example
- Identify Your Team's Development Stage and Plan Interventions to Support Progress
- Apply Constructive Approaches to Recognize and Manage Conflict
Enabling by Providing Instructions, Motivating, and Valuing Differences
- Use a Clear Process to Give Directions to Others
- Apply Motivational Principles to On-the-Job Situations
- Evaluate and Implement Practices That Honor Individual Differences
- Identify Strategies for Leveraging a Multigenerational Team's Strengths
Empowering Through Delegating and Conducting Effective Meetings
- Identify Opportunities to Delegate to Team Members
- Plan a Delegation Conversation Using Provided Guidance
- Diagnose the Effectiveness of Your Current Meetings
- Implement Two New Meeting Practices Immediately
- Apply Motivational Skills to Improve Delegation and Meeting Facilitation
Management Credo Presentation and Action Plan
- Draft Your Personal Management Credo
- Present Your Credo in Writing
- Outline Your Interpersonal Skills Development Plan
- Exchange Feedback with Colleagues
