Traps: Cloud Service Operations

Cancellation Policy:

Public Classes

All requests to cancel a registration must be in writing via e-mail to [email protected]

• You may cancel 11 or more business days from the start of the class for a refund less 5% cancellation fee.
• If you cancel less than 11 business days from the start of the class, you are responsible for 100% of the course fee.

Cisco Data Center or Cisco Cloud Courses

All requests to cancel a Cisco Data Center or Cisco Cloud class reservation must be made via e-mail.

• You may cancel or reschedule more than 19 business days from the start of the class for a refund less 5% cancellation fee.
• If a Learner chooses to reschedule, the payment already received will be applied to the new class.
• If a cancellation request is made within 19 business days of the class start date, no refund will be provided, regardless of payment method.

Partner-Delivered Classes

For Partner-delivered courses, if a reservation is canceled or rescheduled fewer than 16 business days before the class start date, the entire original course fee will be forfeited. An additional course fee will be required for the new reservation.

*The school, or one of its Partners, reserves the right to cancel a course for any reason and without penalty more than ten (10) business days before the start of the class.

Rescheduling:

All requests to reschedule a registration must be in writing via e-mail to [email protected]

Public Classes

• Students may reschedule a registration up to 11 business days before the scheduled start date without penalty.
• Rescheduling will be defined as transferring the registration to the same course on a different date or transferring to another course of equal or lesser value up to 6 months from the original course start date.

Partner Delivered Classes

• For Partner delivered courses, if a student reschedules less than 16 business days before the class, the entire original course fee may be forfeited. An additional course fee may be required for the new registration.

* You are allowed two (2) reschedules. After a second reschedule, the entire original course fee will be forfeited, and an additional course fee will be required for a new registration.

No Shows:

Failure to attend without prior written notice to the start date of the course will be considered a "no show" and will result in forfeiture of the full course price including NetApp courses paid for with NetApp Training Units. Under these conditions, the school, at its own discretion may allow you to re-sit another session of the same or lower priced course.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.