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Salesforce Admin Certification Prep (Online) is unfortunately unavailable

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Salesforce Admin Certification Prep (Online)

Master the skills needed to become a certified Salesforce admin with this hands-on online course. Learn how to customize applications, manage data, create reports and dashboards, and automate business processes. Get ready to excel in your Salesforce admin career.

  • All levels
  • 18 and older
  • $3,495
  • Online Classroom
  • 40 hours over 5 sessions

Start Dates (0)

  • $3,495
  • 40 hours over 5 sessions
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Class Description


What you'll learn in this salesforce training:

This hands-on course is designed for professionals who are trying to obtain the Salesforce Administrator Certification (ADM201). Students will learn how to customize their organization’s application, including creating new objects, page layouts, fields, and business processes. 

The class will also provide the students with a strong foundation on how to maintain and manage data, create high-quality reports and dashboards, and how to automate business processes for their organization. 

The prerequisite to this course is the completion of the prework. 


  • Topic A: Get to Know the Salesforce Administrator Certification Test 
  • Topic B: Introduction to the App 

Unit 1: Organizational Setup 

  • Topic A: UI Features 
  • Topic B: Company Information and Profile 
  • Topic C: Fiscal Year, Currency Management, Locale Settings 

Unit 2: User Setup 

  • Topic A: Manage User Profiles and User Access 
  • Topic B: Create, Maintain, and Support Users 
  • Topic B: User Licenses 

Unit 3: Salesforce Security Model and Data Access 

  • Topic A: Login Restrictions 
  • Topic B: Org-Wide Defaults Data Access Model 
  • Topic C: Object, Records, and Field Level Security 
  • Topic D: Roles and Hierarchy 
  • Topic E: Manual Sharing and Sharing Rules 
  • Topic F: Profile Settings and Permissions 

Unit 4: Standard and Custom Objects 

  • Topic A: Object Architecture 
  • Topic B: Object Relationships 
  • Topic C: Manage and Create Fields and Page Layouts 
  • Topic D: Manage Record Types and Business Processes 
  • Topic E: Create and Manage Custom Objects 

Unit 5: Sales and Marketing Applications 

  • Topic A: Sales Processes 
  • Topic B: Campaigns, Leads, Opportunities
  • Topic C: Products and Price Books 

Unit 6: Service and Support Applications 

  • Topic A: Case Management and Support Processes 
  • Topic B: Assignment, Case Escalation and Auto-Response Rules 
  • Topic C: Cases from Web and Emails 
  • Topic D: Case Teams and Communities 

Unit 7: Activity Management and Collaboration 

  • Topic A: Activities 
  • Topic B: Chatter 

Unit 8: Data Management 

  • Topic A: Data Integrity 
  • Topic B: Data Loader 
  • Topic C: Data Import Wizard 
  • Topic D: Data Export 

Unit 9: Analytics – Reports and Dashboards 

  • Topic A: Create and Format Reports to Answer Business Questions 
  • Topic B: Report Types 
  • Topic C: Create and Manage Dashboards Based on Reports 

Unit 10: Workflow/Process Automation 

Unit 11: Desktop and Mobile Administration 

  • Topic A: Salesforce Mobile App 
  • Topic B: Lightning for Outlook 

Unit 12: AppExchange 

  • Topic A: How to Use AppExchange to Expand Your Org’s Functionality and Meet Business Needs 
  • Topic B: Install AppExchange Packages (Managed and Unmanaged Packages)

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

  • In order to receive a refund less 5% cancellation fee for a one- or two-day class, you must notify us at least 5 business days in advance of the first class date of your intention to cancel.
  • To reschedule a class, notify us at least 5 business days in advance of the first class date.

In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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Computer Training Source, Inc.

Since 1991 Computer Training Source, Inc. has offered computer software training classes for business and individuals. We have multiple convenient training centers in Chicago Illinois.

Training can be held at our training centers or at your location. We offer regularly scheduled classes as well as private...

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Computer Training Source, Inc.

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